Keith Crews
North Highlands,CA
Summary
Over 10 years of experience in customer service and management within retail and restaurant sectors. Proven ability to maintain professionalism in fast-paced environments while fostering teamwork. Committed to long-term success and guiding teams towards achieving goals. Positive attitude and strong motivation drive consistent performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Barnes welding and supply
Sacramento, California
10.2024 - Current
- Resolved customer inquiries and complaints promptly and professionally, enhancing customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Trained new staff on company policies and safety procedures to ensure compliance and effective equipment use.
- Implemented quality control measures to maintain product standards and compliance.
- Maintained accurate sales transaction records using point-of-sale systems to streamline reporting.
Supervisor
KFC
North Highlands, California
08.2023 - 09.2024
- Supervised daily operations, ensuring adherence to food safety standards to protect customer health.
- Trained new team members on procedures and customer service expectations, enhancing team readiness.
- Enforced company policies, fostering a positive work environment and supporting customer satisfaction.
- Resolved customer complaints swiftly to ensure a satisfactory dining experience.
Server Assistant Manager
Black Bear Diner
Sacramento, California
03.2017 - 09.2022
- Trained new team members on customer service standards to ensure consistent guest satisfaction.
- Resolved customer complaints promptly, maintaining professionalism and enhancing guest loyalty.
- Handled customer inquiries and resolved issues, improving overall dining experience.
- Maintained cleanliness of dining area and ensured compliance with health standards.
Education
High School Diploma -
Midpark High School
Brookpark OH06-2004
Skills
- Customer service
- Staff training
- Quality control
- Effective communication
- Resilience under pressure
- Operational management
Timeline
Assistant Manager
Barnes welding and supply
10.2024 - Current
Supervisor
KFC
08.2023 - 09.2024
Server Assistant Manager
Black Bear Diner
03.2017 - 09.2022
High School Diploma -
Midpark High School