Keith Cruz
Security Professional
Jacksonville,North Carolina
Summary
Dedicated Supervisory Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures. Experienced in screening people, belongings, and shipments for contraband and hazardous materials. Proficient in conducting close personal searches as well as using tools such as security wands. Background working in multi-modal transportation hubs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Supervisory Transportation Security Officer
Transportation Security Administration, TSA
11.2021 - Current
- Implemented new training programs for staff members, leading to increased knowledge and skills in relevant areas.
- Spearheaded various initiatives aimed at improving passenger experience without compromising security measures.
- Reduced security breaches by conducting thorough investigations and implementing effective corrective measures.
- Enhanced team performance by providing comprehensive training and conducting regular evaluations.
- Increased employee retention and morale through positive reinforcement and consistent feedback on work performance.
- Collaborated closely with airport stakeholders to maintain clear lines of communication regarding ongoing operations or emerging concerns.
- Fostered an inclusive work environment by promoting diversity within the team and encouraging open dialogue among staff members.
- Developed strong relationships with law enforcement agencies, enhancing collaboration efforts during emergency situations.
Lead Transportation Security Officer
Transportation Security Administration, TSA
08.2019 - 11.2021
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Safeguarded transportation operations at commercial airports and railway stations.
- Collaborated with federal, state, and local law enforcement agencies to ensure seamless communication and coordination during security incidents.
- Ensured adherence to established policies regarding prohibited items, reporting discrepancies as needed for further investigation or disciplinary measures.
- Enhanced security protocols by conducting thorough risk assessments and implementing necessary measures.
- Oversaw daily inventory management of equipment and supplies, ensuring proper maintenance and availability when needed.
- Streamlined screening processes for efficient passenger throughput while maintaining high levels of safety.
Security Officer
ALLIED UNIVERSAL SECURITY LLC, ONSLOW MEMORIAL HOSPITAL
09.2017 - 11.2020
- Performed all assigned duties in a professional manner at the same time displaying a positive attitude to coworkers and customers
- As a security officer ensured the safety and compliance to policies and procedures of the facility
- Responded to emergencies by investigating and assessing the situation and provide assistance to all indi- viduals in need
- Proficient in the knowledge of required duties and procedures of the facility to ensure compliance with outside agencies
- Provided safety escort, assist and/or transport of patients to and from other facilities as needed
- Coordinated with onsite mangers, liaison officers and other outside agencies regarding the safety and pre- ventative maintenance
Transportation Security Officer
Transportation Security Administration, TSA
05.2018 - 08.2019
- Oversees the screening checkpoint and/or baggage screening operations on a day-to-day basis to include equipment, personnel and the scheduling of personnel for rotation
- Supervises subordinate employees in conducting pre-boarding security screening of persons, their carry-ons and checked baggage/cargo
- Collaborated with security and police officers, supervisors, and executives at every level to ensure factual, concise information was delivered to clients
- Frequently made important judgement calls and solved problems as issues arose
- Communicated situational details to appropriate personnel
- Contacted the coordination center to report safety violation and other various issues
- Mentored and coached officers to ensure they were in compliance with training department
- Used logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or ap- proaches to problems
- Prepares various types of communication such as morning briefings, checkpoint logs, reports and documents that are pertinent to the work performed
- Assign work, set priorities, review and evaluate work and performance of subordinates.
Security Sergeant
New York Presbyterian Weill Cornell
06.2015 - 07.2017
- Trained junior security officers in emergency procedures, resulting in improved team preparedness and response time.
- Managed incident reports, contributing to data-driven improvements in overall security operations.
- Provided backup to security officers to maintain coverage.
- Monitored CCTV systems effectively, allowing for quick identification and resolution of potential issues.
- Ensured proper maintenance of security equipment, leading to increased reliability during critical situations.
- Collaborated with local law enforcement agencies, ensuring timely response to security incidents.
- Reduced incidents of theft and vandalism by conducting regular security audits and identifying potential risks.
- Utilized strong communication skills when liaising with other departments on matters related to safety and security planning.
Security Officer
New York Presbyterian Weill Cornell
04.2014 - 06.2015
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma - undefined
THEODORE ROOSEVELT HIGH SCHOOL
BRONX, NYSkills
Incident Investigation
Passenger Screening
Access Control
Threat Assessment
Crisis Management
Timeline
Supervisory Transportation Security Officer
Transportation Security Administration, TSA
11.2021 - Current
Lead Transportation Security Officer
Transportation Security Administration, TSA
08.2019 - 11.2021
Transportation Security Officer
Transportation Security Administration, TSA
05.2018 - 08.2019
Security Officer
ALLIED UNIVERSAL SECURITY LLC, ONSLOW MEMORIAL HOSPITAL
09.2017 - 11.2020
Security Sergeant
New York Presbyterian Weill Cornell
06.2015 - 07.2017
Security Officer
New York Presbyterian Weill Cornell
04.2014 - 06.2015
High School Diploma - undefined
THEODORE ROOSEVELT HIGH SCHOOL
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