Keith Eakins
Florissant,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
4
4
Certifications
Work History
Customer Service Representative
Schnucks
Florissant, MO, MO
01.2001 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitored cash levels at registers and performed end of day collection and bookkeeping task.
- Exhibited high energy and professionalism when dealing with customers.
- Maintained clean and orderly checkout areas by, wiping down surfaces and keeping work area orderly.
- Welcomed, greeted and assisted guests in high-traffic store.
- Collected and returned unpurchased or returned items to correct shelf locations.
- Delivered prompt service to prioritize customer needs.
Colorist
A BAD DEAL - My Vietnam War Story
Carbondale, IL
01.2019 - 02.2019
- Used Davinci Resolve to color grade nationally televised documentary on WSIU Public Television.
Video Production Generalist
Christian Care Home
Florissant, MO
01.2016 - 02.2016
- Produced promotional video from conceptual script to final product.
Video Production Generalist
University Of Missouri St. Louis
St. Louis , MO
01.2010 - 02.2010
- Promotional video created for St. Louis highway patrol through UMSL.
- Steadicam operator.
- Edited in Avid Media Composer.
- Created 3D animations with Autodesk Maya.
Education
High School Diploma -
McClure North High School
Florissant, MO06.2002
Skills
- De-escalation Techniques
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
Accomplishments
- Created an in home Domain network consisting of a dedicated AD-DS server and Hyper-V server.
- Configured two-tier PKI with user and device auto enrollment vie Group Policy.
- Enabled LDAPS on Windows Server.
- Set up Azure Hybrid Join to synchronize on premise AD DS with Azure AD.
- Provided a global domain user experience by enabling Enterprise State Roaming with OneDrive Enterprise.
- Allow users to connect and access network resources remotely with VPN powered by WireGuard and the Untangle NGFW.
Certification
Security+
Network+
Server+
Comptia A+
Timeline
Colorist
A BAD DEAL - My Vietnam War Story
01.2019 - 02.2019
Video Production Generalist
Christian Care Home
01.2016 - 02.2016
Video Production Generalist
University Of Missouri St. Louis
01.2010 - 02.2010
Customer Service Representative
Schnucks
01.2001 - Current
High School Diploma -
McClure North High School
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