Keith Ferrand Jr
Mesquite
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Associate
Talento
10.2024 - Current
- .
- Delivered reliably and accurately, consistently maintaining a professional attitude.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
General Manager
Dickey's Barbecue Pit
05.2022 - 10.2024
- Oversaw sales operations and optimized inventory.
- Supervised operational work schedules.
- Handled all revenue, payroll and sales reporting
- Conducted daily, weekly, and periodic deposits.
- Directed a team of 20+ employees.
- Managed everyday functions to maintain operational efficiency.
Assistant General Manager
RaceTrac Petroleum, Inc.
11.2019 - 05.2022
- Guided new hires in understanding and meeting company protocols.
- Remain compliant and responsible with alcohol service procedures (TABC)
- Managed payroll processes
- Worked alongside general manager to drive sales growth and optimize profits.
Guest Service Captain
Towne Park, Ltd.
02.2017 - 11.2019
- Drive sales and profitability through direct contact with customers engagement
- Work cohesively with team members and new employees to ensure brand image
- Guest service captain guiding experience for hotel guests
- Organizing sales revenue and providing data analysis daily
- Contribute to the overall customer satisfaction
- Meet the weekly and monthly sales expectations
Team Member
Raising Canes
10.2016 - 02.2017
- Reinforced quality control and restaurants standards
Education
High school or equivalent - undefined
Plano West Senior High School
Plano, TX06.2016
Skills
- Guest Service
- Customer Service
- Front Desk Service
- Shift Management
- Cash Management
- Account Management
- Merchandising
- Hospitality
- Cash Handling
- Payroll Management
- Inventory Management
- Staff Management
- Schedule Management
- Administrative skills
- Proficiency in Microsoft Office
Certification
- TABC November2024 to November 2026
- Certified Food Safety Manager March2022 to March2027
- Food Handler Certification
Timeline
Delivery Associate
Talento
10.2024 - Current
General Manager
Dickey's Barbecue Pit
05.2022 - 10.2024
Assistant General Manager
RaceTrac Petroleum, Inc.
11.2019 - 05.2022
Guest Service Captain
Towne Park, Ltd.
02.2017 - 11.2019
Team Member
Raising Canes
10.2016 - 02.2017
High school or equivalent - undefined
Plano West Senior High School
- TABC November2024 to November 2026
- Certified Food Safety Manager March2022 to March2027
- Food Handler Certification
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