Destinee Mathis
Auburn Hills
Summary
Versatile and dependable professional with a strong background in retail, animal care, customer service, and the food industry. Known for being a fast learner, effective communicator, and natural leader who motivates others and leads by example. Proven ability to adapt quickly, manage responsibilities efficiently, and maintain a positive, solution-focused mindset in any environment. Brings a well-rounded skill set, strong work ethic, and a commitment to delivering results while supporting and uplifting the team.
Overview
7
7
years of professional experience
Work History
delivery associate
Amazon Warehouse
Pontiac
03.2022 - 07.2025
- Operated within Amazon's delivery station to handle the final stages of order fulfillment, including sorting packages and preparing them for dispatch.
- Maintained accuracy in packaging while meeting high-volume performance metrics.
- Followed safety and efficiency standards in a high-speed, physically demanding environment.
canine coach
Dogtopia
Bloomfield Hills
04.2022 - 05.2025
- Managed large groups of dogs in a fast-paced daycare setting, ensuring a safe, structured, and engaging environment.
- Monitored canine behavior closely, intervening as needed to maintain safety and promote positive interactions.
- Delivered grooming services-including bathing, nail trimming, ear cleaning, and teeth brushing-while meeting tight schedules and maintaining high-quality standards.
- Maintained clean and sanitized play areas while quickly adapting to the dynamic needs of the dogs throughout the day.
caregiver
addington place of clarkston
Clarkston
10.2020 - 03.2025
- Deliver compassionate, personalized care to clients in their homes, ensuring safety, comfort, and dignity.
- Assist with hygiene, meals, mobility, and transportation to enhance clients' quality of life.
- Build strong, trusting relationships with clients and families while providing dependable support.
management
Rite Aid
Pontiac
01.2023 - 08.2024
- Delivered high-quality customer support in-person and over the phone, resolving issues with professionalism and empathy.
- Used company software for inventory tracking, scheduling, and data entry tasks to support daily operations.
- Handled digital documentation, managed emails, and maintained records using internal computer systems.
- Trained and supervised a team of 10+ employees, using digital tools to assign tasks and monitor performance.
- Balanced registers, generated reports, and processed transactions using POS and back-office software.
- Demonstrated strong multitasking, communication, and tech skills-ideal for remote customer service or admin roles.
caregiver
Homewatch CareGivers
Brownsburg
03.2022 - 10.2023
- Assist clients with daily living activities including bathing, dressing, grooming, and meal preparation.
- Provide transportation to medical appointments, grocery stores, and personal errands.
- Support clients with medication reminders, mobility assistance, and emotional companionship.
receptionist
community pet healthcare
Zionsville
12.2022 - 08.2023
- Served as the first point of contact for clients, scheduling appointments, checking in patients, and managing daily front desk operations in a fast-paced veterinary office.
- Weighed pets and prepared exam rooms for veterinary staff, ensuring smooth transitions and accurate medical records.
- Communicated with clients via phone and the Televet app to answer questions, provide medical updates, and coordinate prescription refill requests.
- Maintained a clean and organized lobby area while multitasking between administrative duties and client service needs.
- Demonstrated strong communication and time-management skills to support both staff and clients in a busy clinical environment.
Food Service Worker
Dunkin' Donuts
Zionsville
11.2022 - 07.2023
- Delivered friendly and efficient customer service, taking orders accurately and handling transactions at the register.
- Prepared and served food and beverages following Dunkin’s quality and safety standards.
- Maintained cleanliness and organization of the work area to ensure a safe and inviting environment.
- Restocked supplies and food items to meet demand during peak hours.
- Collaborated with team members to provide fast, smooth service and resolve customer concerns promptly.
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Cashier
GetGo Gas Station
Zionsville
11.2022 - 05.2023
- Handled cash, credit, and mobile transactions with accuracy and efficiency.
- Provided friendly and prompt customer service while assisting with purchases and inquiries.
- Maintained a clean and organized checkout area to ensure a smooth customer experience.
- Balanced register drawers at the beginning and end of shifts, ensuring accurate accounting.
- Resolved customer concerns calmly and professionally to maintain satisfaction and loyalty.
Housekeeping Room Attendant
Brownsburg Meadows
Brownsburg
05.2022 - 04.2023
- Maintained cleanliness and sanitation of resident rooms and common areas to ensure a safe and comfortable living environment.
- Managed laundry services, including washing, folding, and distributing linens and clothing for residents.
- Followed strict health and safety protocols to protect the well-being of elderly residents.
- Responded promptly to special cleaning requests and worked efficiently to support the facility’s daily operations.
- Communicated effectively with staff and residents to provide respectful and compassionate service.
clinical advisor
vetco
Rochester Hills
12.2021 - 03.2022
- Served as the first point of contact for clients, scheduling appointments, checking in patients, and managing daily front desk operations in a fast-paced veterinary office.
- Weighed pets and prepared exam rooms for veterinary staff, ensuring smooth transitions and accurate medical records.
- Communicated with clients via phone and the Televet app to answer questions, provide medical updates, and coordinate prescription refill requests.
- Maintained a clean and organized lobby area while multitasking between administrative duties and client service needs.
- Demonstrated strong communication and time-management skills to support both staff and clients in a busy clinical environment.
Gym Receptionist
Anytime Fitness
Pontiac
01.2018 - 12.2021
- Greeted members and guests, providing excellent customer service and addressing inquiries.
- Maintained cleanliness and organization of gym equipment and facilities to ensure a safe workout environment.
- Assisted members with equipment use, orientation, and basic fitness guidance.
- Monitored the gym floor to enforce safety rules and promote a positive atmosphere.
- Supported administrative tasks such as membership sign-ups, check-ins, and managing schedules.
Sales Associate
Footlocker
Auburn Hills
07.2019 - 02.2021
- Delivered excellent customer service while educating shoppers on the latest sneaker styles and productfeatures. Handled register operations, processed online and in-store purchases, and maintained visual merchandisingstandards. Gained in-depth knowledge of various footwear brands, enhancing my ability to support customersconfidently.
Volunteer
Michigan Animal Rescue League
Pontiac
10.2020 - 01.2021
- Provided individualized attention to shelter dogs by walking and engaging them in interactive play, helping to reducestress and encourage healthy behavior.Supported the emotional well-being of dogs by offering consistentcompanionship, affection, and socialization in a high-need environment. Helped maintain a clean, safe, and positiveatmosphere for animals awaiting adoption by assisting staff and following daily care routines
Education
Madison heights preparatory
Madison Heights, MI05.2019
Skills
- Customer service
- Computer literacy
- Food service
- Restaurant experience
- Communication skills
- Time management
- Leadership
- Documentation review
- Guest services
- Microsoft excel
- Management Experience
- Problem solving
- CRM software
- Computer Skills
- Microsoft word
- Multitasking
- Mathematics
- English
- Sales Experience
- Schedule Management
- Package sorting
- Efficiency standards
- POS software
- Inventory tracking
- Team supervision
- Inventory management
- Task assignment
- Performance monitoring
- Fuel efficiency
- Local delivery
- Stocking and inventory
- HAZMAT endorsement
- Forklift operation
- Cash transaction handling
- Safety standards
Timeline
management
Rite Aid
01.2023 - 08.2024
receptionist
community pet healthcare
12.2022 - 08.2023
Food Service Worker
Dunkin' Donuts
11.2022 - 07.2023
Cashier
GetGo Gas Station
11.2022 - 05.2023
Housekeeping Room Attendant
Brownsburg Meadows
05.2022 - 04.2023
canine coach
Dogtopia
04.2022 - 05.2025
delivery associate
Amazon Warehouse
03.2022 - 07.2025
caregiver
Homewatch CareGivers
03.2022 - 10.2023
clinical advisor
vetco
12.2021 - 03.2022
Volunteer
Michigan Animal Rescue League
10.2020 - 01.2021
caregiver
addington place of clarkston
10.2020 - 03.2025
Sales Associate
Footlocker
07.2019 - 02.2021
Gym Receptionist
Anytime Fitness
01.2018 - 12.2021
Madison heights preparatory