Keith Freeman
San Antonio,TX
Summary
Senior operations leader with 25 years of experience advancing from entry-level management to executive leadership. Proven success overseeing multi-site operations, managing teams of 80+ employees, increasing revenue, and reducing costs. Experienced in building strong teams and maintaining performance through acquisitions and organizational change.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Practice Manager
Taproot Chiropractic & Wellness
05.2025 - 07.2026
- Oversaw operations for high-volume wellness clinic serving 800 patients monthly, managing marketing, HR, billing and coding, payroll, and compliance to ensure efficient service delivery.
- Managed P&L, KPIs, and operational performance, reducing clinic expenses by 19% through process improvements, vendor management, and cost-control strategies.
- Served as HIPAA Privacy Officer and OSHA compliance lead, implementing policies, staff training, and operational standards to maintain patient privacy and workplace safety.
- Enhanced patient experience, resulting in a 25% increase in Google 5-star reviews and contributing to a 6% growth.
Territory Manager
TPG
05.2022 - 10.2024
- Directed multi-site operations ($96M annual revenue; 100 employees) across 9 retail locations in 4 cities, driving regional sales growth and operational efficiency through strategic initiatives.
- Oversaw HR functions across locations, managing recruitment and training while integrating teams from acquisition for cultural and process alignment.
- Optimized staffing and scheduling, reducing labor costs by $1M and enhancing profit margins and operational productivity.
- Landmark Industries
Territory Manager
Landmark Industries
12.2010 - 05.2022
- Spearheaded operations for 6 retail locations across 3 cities, partnering with senior leadership on strategic initiatives that drove 10% sales growth.
- Led recruitment, onboarding, training for workforce of over 80 employees, facilitating smooth integration during two acquisitions and enhancing team performance.
- Enhanced inventory controls and shrink prevention strategies, achieving over 30% reduction in loss rates while ensuring compliance with corporate audit standards.
Education
Bachelor of Arts - Business Administration, Minor in Management
University of Maine
Skills
- Healthcare operations
- Policy and procedure development
- Policy implementation
- Staff management
- Schedule management
- Workflow management
- Records management
Certification
HRCI Human Resource Associate Professional Certificate, Data Analysis and Visualization Foundations Specialization, Google Data Analytics Professional Certificate, Project Management Certificate
Timeline
Practice Manager
Taproot Chiropractic & Wellness
05.2025 - 07.2026
Territory Manager
TPG
05.2022 - 10.2024
Territory Manager
Landmark Industries
12.2010 - 05.2022
Bachelor of Arts - Business Administration, Minor in Management
University of Maine