Keith gatlin
Slidell,LA
Summary
Dynamic professional with a proven track record as an Account Manager at RV Tech Connect, excelling in client relationship management and project delivery. Recognized for exceptional customer service and time management skills, consistently enhancing client satisfaction and loyalty. Adept at identifying needs and implementing strategic solutions to drive business growth.
Overview
6
6
years of professional experience
Work History
Driver
Uber
01.2021 - Current
- Navigated diverse routes efficiently to ensure timely passenger arrivals.
- Maintained high ratings by providing excellent customer service and addressing rider concerns.
- Adapted to traffic conditions using GPS technology for optimal route planning.
- Ensured vehicle cleanliness and safety through regular inspections and maintenance checks.
- Communicated effectively with passengers to enhance their travel experience.
Account Manager
RV Tech Connect
11.2019 - 08.2025
- Cultivated strong client relationships through regular communication and support.
- Managed project timelines and deliverables to ensure client satisfaction and successful outcomes.
- Collaborated with cross-functional teams to resolve client issues efficiently.
- Analyzed client feedback to identify areas for service improvement and implement solutions.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Contributed to event marketing, sales and brand promotion.
Education
Bachelor of Science - Business Administration
Missouri State University
Springfield, Missouri, MO12.1991
Associate of Science - Business Administration
AWC Junior College
Yuma, AZ05.1989
High School Diploma - General Studies
Marion Abramson High School
New Orleans, LA05.1987
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Safety protocols
- Defensive driving
- Shipping and packaging
Timeline
Driver
Uber
01.2021 - Current
Account Manager
RV Tech Connect
11.2019 - 08.2025
Bachelor of Science - Business Administration
Missouri State University
Associate of Science - Business Administration
AWC Junior College
High School Diploma - General Studies
Marion Abramson High School