Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keith Gibson

Green Bay,WI

Summary

Dedicated customer service representative with strong skills in problem resolution and active listening. Experienced in enhancing customer satisfaction through effective communication and attention to detail.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Green Bay Packers
Green Bay, WI
08.2024 - Current
  • Provided support to individuals with limited mobility, ensuring accessibility and comfort during events.
  • Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
  • Provided accurate product information to enhance customer satisfaction during high-volume interactions.
  • Assisted in processing customer orders and returns with attention to detail and efficiency.
  • Collaborated with team members to streamline service processes, improving response times.

Detailer

Dorsch
Green Bay, WI
11.2024 - 02.2026
  • Implemented process improvements that streamlined workflows and increased operational efficiency.
  • Conducted regular quality inspections to maintain high service standards and identify areas for improvement.
  • Washed cars and trucks daily for the dealership.
  • Used specialized cleaning products to remove stains from interior and exterior surfaces.
  • Managed inventory of detailing supplies, optimizing usage and reducing waste through effective tracking systems.

Customer Service

Stiens Gardens And Home
Green Bay, WI
12.2020 - 04.2024
  • Responsibilities for my job was working with plants keeping them healthy and moving and setting furniture
  • Resolved customer inquiries and complaints, ensuring high satisfaction levels.
  • Trained new staff on customer service protocols and product knowledge.
  • Implemented process improvements to enhance service efficiency and response times.
  • Managed inventory levels and maintained merchandise displays for optimal presentation.

Education

Associate of Science - Fire Medic

Northeast Wisconsin Technical College
Green Bay, WI
05-2027

High School Diploma -

Green Bay East High School
Green Bay, WI
05-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Documentation

Timeline

Detailer

Dorsch
11.2024 - 02.2026

Customer Service Representative

Green Bay Packers
08.2024 - Current

Customer Service

Stiens Gardens And Home
12.2020 - 04.2024

Associate of Science - Fire Medic

Northeast Wisconsin Technical College

High School Diploma -

Green Bay East High School