Keith Gumieney
Montgomery,AL
Summary
Dynamic leader with a proven track record at NTW and American Tire Distributors, excelling in customer service and inventory management. Skilled in problem-solving and critical thinking, I enhanced operational efficiency and customer loyalty. Expert in navigating high-stress situations and optimizing team productivity, demonstrating significant achievements in dispute resolution and safety compliance.
Overview
19
19
years of professional experience
Work History
Customer Service Representative II
NTW
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Lead
NTW
06.2016 - 10.2021
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
Warehouse Manager
American Tire Distributors
01.2006 - 02.2016
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
Education
High School Diploma -
Piper High School
Sunrise, FL06.1999
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative II
NTW
09.2023 - Current
Warehouse Lead
NTW
06.2016 - 10.2021
Warehouse Manager
American Tire Distributors
01.2006 - 02.2016
High School Diploma -
Piper High School
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