Keith Gumieney
Montgomery,AL
Summary
Dynamic leader with a proven track record at NTW and American Tire Distributors, excelling in customer service and inventory management. Skilled in problem-solving and critical thinking, I enhanced operational efficiency and customer loyalty. Expert in navigating high-stress situations and optimizing team productivity, demonstrating significant achievements in dispute resolution and safety compliance.
Overview
19
19
years of professional experience
Work History
Customer Service Representative II
NTW
Montgomery, AL
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Lead
NTW
Montgomery AL
06.2016 - 10.2021
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
Warehouse Manager
American Tire Distributors
Montgomery AL
01.2006 - 02.2016
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
Education
High School Diploma -
Piper High School
Sunrise, FL06.1999
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative II
NTW
09.2023 - Current
Warehouse Lead
NTW
06.2016 - 10.2021
Warehouse Manager
American Tire Distributors
01.2006 - 02.2016
High School Diploma -
Piper High School