Summary
Overview
Work History
Education
Skills
Timeline
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Keith Hardaway

Mansfield,PA

Summary

Customer-oriented General Manager 17 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

24
24
years of professional experience

Work History

General Manager

No Frills Grill & Sports Bar
01.2022 - 02.2024


  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Interacted well with customers to build connections and nurture relationships.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.

General Manager

No Frills Grill & Sports Bar
08.2017 - 12.2021
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Guided staff to adhere and adapt to Covid 19 protocols.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Resolved problems, improved operations and provided exceptional service.

Assistant General Manager

No Frills Grill & Sports Bar
01.2005 - 10.2017
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled cash accurately and prepared deposits.
  • Reported issues to higher management with great detail.

Head Bartender

No Frills Grill & Sports Bar
10.2003 - 09.2007
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Assisted with inventorying beverage stock and bar supplies.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Bussboy

No Frills Grill & Sports Bar
06.2000 - 10.2003
  • Enabled smooth shift transitions by efficiently clearing tables at closing time for faster setup next day.
  • Built rapport with customers through attentive service and attention to detail, resulting in repeat business.
  • Upheld restaurant cleanliness standards by regularly sweeping floors, wiping down surfaces, and removing trash throughout each shift.
  • Ensured a positive dining atmosphere by promptly addressing any guest concerns or requests.

Education

High School Diploma -

Martin High School
Arlington, TX
05.2001

Skills

  • Product Analysis
  • Performance Improvements
  • Risk Mitigation
  • Deadline-oriented
  • Purchasing
  • Advertising and marketing

Timeline

General Manager

No Frills Grill & Sports Bar
01.2022 - 02.2024

General Manager

No Frills Grill & Sports Bar
08.2017 - 12.2021

Assistant General Manager

No Frills Grill & Sports Bar
01.2005 - 10.2017

Head Bartender

No Frills Grill & Sports Bar
10.2003 - 09.2007

Bussboy

No Frills Grill & Sports Bar
06.2000 - 10.2003

High School Diploma -

Martin High School

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Keith Hardaway