Keith Jacob
Moscow,PA
Summary
Proven leader with extensive experience at Burger King, adept in staff management and customer satisfaction. Skilled in conflict resolution and cash handling, consistently enhancing operational efficiency. Demonstrated ability to train employees, enforce policies, and improve financial accuracy, contributing to a positive and safe workplace environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Burger King
2020.05 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Automotive Service Technician
Gibbons/Tasca Ford
2022.04 - 2023.07
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Located and removed defective parts for skilled adjustment, repair or replacement.
Parts Delivery Driver
Toyota of Scranton
2022.01 - 2022.05
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
- College Internship
Crew Member
Burger King
2018.10 - 2020.05
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate’s - Automotive Technology
Johnson College
Scranton05.2022
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Safety understanding
- Conflict resolution techniques
- Policy Enforcement
- Continuous Improvement
- Cash Handling
- Positive Attitude
- Strong verbal and written communication
- Decision-making capabilities
- Conflict Resolution
Certification
- Pennsylvania State Safety Inspector’s license until May 2027
Timeline
Automotive Service Technician
Gibbons/Tasca Ford
2022.04 - 2023.07
Parts Delivery Driver
Toyota of Scranton
2022.01 - 2022.05
Shift Supervisor
Burger King
2020.05 - Current
Crew Member
Burger King
2018.10 - 2020.05
Associate’s - Automotive Technology
Johnson College