Keith Kapsch
Holmes Murphy
West Des Moines
32
years of professional experience
Dynamic Account Executive with a proven track record at Holmes Murphy, excelling in client relationship building and account management. Expert in analyzing exposure data to drive effective insurance placements, while fostering strong partnerships. Adept at pipeline management and delivering exceptional customer service, ensuring client satisfaction and retention.
Work History
Account Executive
26 Years 2 Months- Managed client renewals, coverage reviews, and policy changes across assigned commercial insurance accounts.
- Prepared submissions, applications, and proposals for carrier marketing and new business opportunities.
- Analyzed exposure data and account details to support accurate insurance placement recommendations.
- Coordinated with underwriters, brokers, and internal teams to resolve coverage and service issues.
Claims Supervisor
2 Years 6 Months- Supervised claims staff, ensuring timely file handling and consistent application of policy provisions.
- Reviewed complex claims decisions, verifying coverage determinations and settlement recommendations.
- Coordinated investigation workflow with adjusters, insureds, and third-party representatives.
- Monitored claim reserves and approved adjustments based on case development and exposure.
Claims Adjuster
3 Years 1 MonthEducation
Bachelor of Arts - Public Relations
Skills
Client relationship building
Account management
Relationship building and management
Pipeline management
Written and verbal communication
Customer service
Affiliations
Certified Insurance Counselor
Timeline
Account Executive
Holmes Murphy
11.1999 - 01.2026Read More
Claims Supervisor
Hawkeye-Security Insurance
04.1997 - 10.1999Read More
Claims Adjuster
USF&G
03.1994 - 04.1997Read More
University of Northern Iowa
Bachelor of Arts from Public Relations
Read More