Keith Kidd

• Attended daily briefings with supervisors to discuss issues with security screening processes.
• Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
• Developed and maintained positive rapport with passengers and other airport personnel.
• Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
• Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
• Monitored security checkpoints for compliance with applicable security protocols.
• Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
• Engaged in casual conversations with individuals to assess and analyze behaviors.
• Screened hundreds of passengers per day by verifying ID's and boarding passes.

• Established emergency response to manage and respond to physical security needs of employees, buildings, technology and materials.
• Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
• Offered subject matter expertise surrounding physical security strategy and performed site inspections to adhere to physical security strategy and standards.
• Applied and shared intelligence with law enforcement to secure employees, locations and assets in response to and in anticipation of threats.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Daily duties included working with the public to ensure safety, while always maintaining a professional attitude.

Develop problem solving skills on a regular basis to ensure fair treatment of individuals while adhering to the law.

Continuously focusing on crime prevention tactics.

• Investigated and reported crimes, accidents, offenses and damage to property.
• Answered emergency calls for help from citizens and business owners.
• Secured crime scenes, gathered evidence and questioned witnesses.
• Conducted witness interviews and gathered details regarding incidents to determine best course of action.
• Conducted preliminary investigations at scenes of major crimes.
• Apprehended suspects, read Miranda Rights and transported offenders to jail.
• Gathered necessary information for court appearances and testified as witness under oath in court.
• Apprehended offenders and conducted interviews and interrogations.

• Oversaw team of 6 inside sales representatives.
• Performed forecasting to identify necessary changes for supply chain business.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Communicated best practices among on-site and external personnel to align efforts and goals.
• Continuously managed overseas shipments of materials to ensure on-time deliveries.

Prior to Inside Sales: Same company

• Warehouse Team Leader
• Forklift Operator