Keith King
Charlotte,NC
Summary
Results-driven professional with extensive experience in supply chain and customer relationship management. Proven track record in optimizing operations and enhancing customer satisfaction.
Overview
35
35
years of professional experience
Work History
President
atlantic coast fasteners
Charlotte, NC
01.2012 - Current
- Collaborated with staff members to ensure operational efficiency of the organization.
- Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
- Cultivated relationships with key partners such as vendors, customers, freight forwarders, and custom brokers.
- Monitored legislative changes that could affect the organization's operations.
- Negotiated contracts with vendors, suppliers and other partners.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Promoted a customer-centric approach to drive satisfaction and loyalty.
- Optimized supply chain to reduce materials costs and improve distribution.
- Established relationships with key clients, while maintaining existing customer base.
- Participated in negotiations with vendors regarding product purchases or contracts.
Territory Manager
MIKI Corp
Baltimore, MD
01.1996 - 01.2012
- Managed territory accounts to build strong customer relationships.
- Attended industry trade shows to network and generate leads.
- Developed and implemented sales strategies to increase territory revenue.
- Developed relationships with key decision makers at target accounts.
- Identified potential customers, evaluated their needs and created customized solutions.
- Delivered presentations at client meetings, showcasing company offerings in a professional manner.
- Established processes to ensure efficient order processing from start to finish.
- Attended industry conferences and trade shows to stay up-to-date on market trends.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Analyzed customer feedback and identified areas of improvement in products or services offered.
- Monitored competitors' activities and pricing strategies within the assigned territory.
- Worked closely with other departments such as operations, logistics, finance.
- Managed complex sales cycles from initial contact to closing, with a focus on long-term success.
- Conducted regular client visits to ensure customer satisfaction and identify additional sales opportunities.
Inside Sales Representative
columbia fasteners
Charlotte, NC
01.1991 - 01.1996
- Managed customer accounts to ensure satisfaction and retention.
- Responded to customer inquiries efficiently and resolved issues promptly.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Delivered superior customer support to improve account retention rate.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
Education
Bachelor of Science - Business Economics
UNC Charlotte
Charlotte, NC01-1991
Skills
- Contract negotiation
- Operational efficiency
- Customer relationship management
- Supply chain management
- Regulatory compliance
- Business development
Timeline
President
atlantic coast fasteners
01.2012 - Current
Territory Manager
MIKI Corp
01.1996 - 01.2012
Inside Sales Representative
columbia fasteners
01.1991 - 01.1996
Bachelor of Science - Business Economics
UNC Charlotte