Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Keith Liburd

Carson,CA

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Business Liaison

BioTE Medical
03.2022 - 02.2023
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Arranged potential client contacts, cultivated relationships and followed through all service needs.
  • Achieved $35k in monthly revenue, exceeding objectives by 34%.
  • Planned client relationship cultivation events to promote growth, resulting in expansion of clientele base by 25%.
  • Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.

Physician Sales Liaison– Broward Program

VITAS HEALTHCARE
10.2012 - 02.2021
  • Medical Sales Position trained to sell directly to Physicians offices, Memorial Regional Hospital & Memorial RS Hospitals calling on medical professional including Physicians, Case Managers,
  • Strategic planning with leadership team to facilitate growth in Memorial Hospital Systems especially at Memorial Regional Hospital
  • Developed highly effective communication, interpersonal and persuasion skills, which were used for interacting with people of all different backgrounds and cultures.
  • Exceed sales goals by 123% and increase of $700K in Annual revenue

Senior Account Executive

TW TELECOM, Broward County
01.2010 - 10.2012
  • Technical Sales Position trained to sell directly to top executive officers in high growth and strategic markets while utilizing internal specialist and multiple levels of customer support
  • Top sales Representative in New Sales growth in South Florida Region generation over $581,400 in new revenue across all TW Telecom products, including voice, data, local, IPVPN, and Internet
  • Established lead Account Executive for dozen TW Telecom accounts with annual billing of over $500k
  • Met and exceeded YTD quotas for by 180% $5 million in new revenue across all TW Telecom products, including voice, data, local, IPVPN, and Internet
  • Met with new customers to share product and service information, listen to needs and learn about business operations

GM /Senior District Sales Manager

IDEARC MEDIA/VERIZON INFO SERVICES DFW
02.2003 - 01.2010
  • Oversaw corporate sales division with 3 district offices for industry leader in multi-platform advertising with 63 employees and annual revenues exceeding $20 Million
  • Turned-around under-performing sales team setting higher expectations and Increased revenue 200% in 6- month period
  • Tripled growth in Electronic advertising and 92% increase in Print advertising for South Florida area.
  • Increased sales by 129% annually in Greater Boca Raton Market Exceed SuperPages.com goal by 121% for three consecutive years
  • Reduced customer claims by 78% in 2006 from 2005, savings of $250k annually
  • Recognized for outstanding leadership through difficult hurricane season leading team to 123% to quota

Education

Bachelor of Science (BS) - Human Biology, Psychology

University of Albany
Albany, New York
1996

Skills

  • Perform data analysis to drive key business insights, scalable growth strategies, and detailed execution plans
  • Creative problem-solver
  • Positive, energetic, and influential relationship builder
  • 25 Years Strategic Planning and Business Development experience
  • Diagnosis and Troubleshooting
  • Network diagnostics
  • User Support
  • Performance Testing
  • User credential management
  • Customer Service
  • Application support
  • Technical Support
  • Systems Analysis
  • Software diagnosis
  • Account Management
  • Issue Troubleshooting
  • Mac systems
  • Customer Needs Assessment
  • User Training

Accomplishments

  • Linkedin.com/in/keithliburd
  • In today's environment moving fast is crucial to establish success
  • Award winning
  • Sales Leader that has exceeded sales goals in the Healthcare and Advertising
  • Industry
  • Developed strong relationships with medical professionals in Hospitals and Surgery Canters in the South Florida market
  • My strength is creating superior sales strategies and executing these plans for optimal success.

Affiliations

Alpha Phi Alpha Fraternity, Inc.

Certification

  • Google Cybersecurity Professional Certificate, Coursera - April 2024
  • CompTIA Network+ Certified-CE May 2023 - May 2026
  • AWS Certified Cloud Practitioner, CYBRARY Dec - 2022
  • Certificate of Continuing Education CompTIA Security+ , CYBRARY - Dec 2022
  • Agile Foundations, LinkedIn learning- July 2021
  • Marketing Foundation, LinkedIn Learning - July 2021

Timeline

Business Liaison

BioTE Medical
03.2022 - 02.2023

Physician Sales Liaison– Broward Program

VITAS HEALTHCARE
10.2012 - 02.2021

Senior Account Executive

TW TELECOM, Broward County
01.2010 - 10.2012

GM /Senior District Sales Manager

IDEARC MEDIA/VERIZON INFO SERVICES DFW
02.2003 - 01.2010

Bachelor of Science (BS) - Human Biology, Psychology

University of Albany

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