Summary
Overview
Work History
Education
Skills
Certification
Technical Summary
Relative Experience
Timeline
Generic

Keith Lodzinski

Dallas,GA

Summary

Leader of multiple migration projects and continuing support for Endpoints, Network Infrastructure, Servers and Legacy Mail Systems.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Systems Support Analyst

Greif
01.2016 - 08.2025
  • Provide support to the Service Desk for end user support.
  • Microsoft Intune MDM- Adding and updating iPhones and iPads.
  • Maintain users in Citrix Director and Citrix Studio.
  • Update Citrix servers using Vsphere and Citrix Provisioning Console.
  • Sophos Anti-Virus support for over 90 sites along with remote users..
  • Active Directory management and updates.
  • Troubleshooting numerous 2nd and 3rd level support issues with Infrastructure resources including Desktop Authority, Windows Updates, DHCP, Printers, Manufacturing Production Systems and other custom internal software.
  • Standardization and Documentation of the entire 90+ sites for the infrastructure team.
  • Domain Migration\Data Backup\Endpoint Replacement – Caraustar to Grief
  • Traveled to over 60 sites to complete a new PC rollout along with the user profile migration on each computer.
  • Remotely migrated over 250+ machines scheduling with end users and setting up new computers.
  • Migration and Archival of user mailboxes from Exchange to different company Exchange services.
  • Coordinated scheduling and travel for myself and 10+ consultants.
  • Windows 10 Rollout
  • Traveled to 80+ locations upgrading over 1200 machines to Windows 10.
  • Completed user migrations including profile backup and restoration after loading Windows 10 corporate image.
  • Coordinated scheduling and travel for myself and multiple consultants.
  • Replaced 150+ network switches at over 60 locations.
  • Replaced patch cables including CAT6 and fiber along with organizing racks with minimal downtime at the location.
  • Installed new configuration template on switches including site specific customizations.
  • Installed and configured new Meraki Access Points in all conference rooms.
  • Domain Migrations – Merger of Legacy Caraustar and Newark Group
  • Traveled to 70+ locations migrations over 700 computers to new domain.
  • Completed user migrations including profile backup and restoration after loading corporate image.
  • Migration of end user email from legacy Exchange and O365 to a new Exchange environment.
  • Setup and Rollout of new VMWare ESXi servers with a Windows Domain Controller for local needs including DNS, DHCP, Printers, and File shares.

Systems Support Specialist

The Newark Group
05.2007 - 12.2015
  • Support users onsite and remotely with software and hardware issues.
  • PC rebuilds and upgrades.
  • Sophos Anti-Virus administration.
  • Responsible for coordinating daily server backups at multiple sites throughout the country using Veritas software.
  • User and computer account administration within Active Directory.
  • Network printer and print server configuration.
  • Time clock IP configuration for use with Cybershift software.

Field Technician – Biovail

Innovative Technology Solutions
06.2005 - 05.2007
  • Hardware and software support for over 100 onsite users.
  • Network and local printer support and repair.
  • Work with field users to correct network account issues using VPN and Active Directory.
  • Create and maintain user accounts within Active Directory.

Field Technician - Church & Dwight

Innovative Technology Solutions
05.2001 - 05.2005
  • Support of over 1500 users nationwide with various desktop issues ranging from software, hardware, remote access, profiles, and other user-specific issues.
  • Act as a liaison between Network Services and the end-user / client base.
  • Travel to multiple sites within the country working on migration projects and software and hardware rollouts.
  • Desktop migration of over 300 NT 4.0 machines to Wyse Winterms and Windows XP desktops.
  • Configured Wyse Winterms to connect to Citrix Metaframe XP farms.
  • Managed profile, data, and account migrations for all users.
  • Primary support contact for users during the migration.
  • E-mail Migration of over 500 mail accounts from Novell Groupwise to Outlook 2000.
  • Interviewed and scheduled users for migration.
  • Installed and configured Outlook 2000 on individual PC’s along with backend migration of e-mail and personal address books.
  • Traveled to field offices to convert mail accounts to Outlook 2000.
  • Coordinated Ethernet Migration Project for over 400 pc’s.
  • Interviewed and scheduled users.
  • Converting pc’s from workgroups to domains, replacing Token Ring Cards w/ Ethernet, McAfee Antivirus upgrade along with installation of Novell Client 4.80, Epolicy Orchestrator and SMS clients.
  • Traveled to company plants upgrading pc’s to be consistent with corporate standards.

Helpdesk Support

05.2000 - 05.2001
  • Phone support for over 3000 users working on the help desk.
  • Assisted callers with problems involving Lotus Notes, network connections, printers and other various applications.
  • Installed applications and notes id’s.
  • Involved in the movement, configuring and reimaging of numerous computers.
  • Coordinated pc setups between users and technicians throughout multiple areas within the hospital locations.

Education

Diploma - Computer Technical Support

The Chubb Institute
North Brunswick, NJ
01.1999

Bachelor of Science - Broadcasting/Communications, Journalism

Northwest Missouri State University
Maryville, MO
01.1994

Skills

  • Remote support
  • Hardware installation
  • Incident management
  • Printer setup
  • Software updates
  • Teamwork and collaboration
  • Multitasking
  • Organizational skills
  • Project management
  • Network support

Certification

  • A+
  • Dell: Workstation, OptiPlex, Laser Printers, Notebooks, Dimensions, Servers and Storage.
  • HP: LaserJet, Color LaserJet and JetDirect.
  • IBM: Warranty Basics, Desktop and Laptop.

Technical Summary

Leader of multiple migration projects and continuing support for Endpoints, Network Infrastructure, Servers and Legacy Mail Systems.

Relative Experience

Plan/Implement/Project Manage of multiple large scale projects to migrate and/or update multiple areas of Infrastructure., Design/Implement/Support Endpoints including Windows 7 and 10., Management/Support of all areas of Active Directory., Setup/Management of Infrastructure services including DHCP, DNS, File Management, Printer Management, Remote Desktop Services, and Disaster Recovery solutions., Setup/Configuration/Support for all Endpoint Office Applications., Endpoint Security Design/Setup/Implement - Sophos Anti-Virus., Manage and support Ricoh printers with SLNX installations.

Timeline

Systems Support Analyst

Greif
01.2016 - 08.2025

Systems Support Specialist

The Newark Group
05.2007 - 12.2015

Field Technician – Biovail

Innovative Technology Solutions
06.2005 - 05.2007

Field Technician - Church & Dwight

Innovative Technology Solutions
05.2001 - 05.2005

Helpdesk Support

05.2000 - 05.2001

Bachelor of Science - Broadcasting/Communications, Journalism

Northwest Missouri State University

Diploma - Computer Technical Support

The Chubb Institute

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