Keith Madanat
Morton,IL
Summary
Professional with experience in providing exceptional service and support. Skilled in customer interaction, problem-solving, and multitasking. Strong focus on team collaboration and flexibility to adapt to changing needs. Known for reliability, effective communication, and achieving results in fast-paced environment.
Overview
16
16
years of professional experience
Work History
Store Service Associate
Comcast Xfinity
11.2018 - 05.2024
- Provided exceptional customer service by resolving issues and answering inquiries effectively.
- Utilized CRM systems to document interactions and track customer feedback accurately.
- Collaborated with team members to improve service workflows and enhance customer satisfaction.
- Trained new associates on operational procedures and best practices for customer engagement.
- I work directly with store managers to computer tasks such as store inventory counts, end of month paperwork reconciliation. Plan-O-Gram refreshes and team training.
Assistant Store Manager
Fifth Avenue Fashions
07.2008 - 07.2018
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and developed team members to enhance customer service skills and product knowledge.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Implemented visual merchandising standards, optimizing product displays for increased customer engagement.
- Coordinated staff schedules to align with peak shopping times, improving operational efficiency.
Education
Bachelor of Science - Business Administration And Management, Aviation
Al Ahliyya University of Amman
Amman, Jordan05-2008
Skills
- Multilingual
- Patience and tolerance
- Problem Solver
- Client relationship building
- Multitasking and organization
- Excellent communication
- Computer skills
- Quality assurance
- Customer service excellence
Languages
English
Native or Bilingual
Arabic
Full Professional
Spanish
Professional Working
Timeline
Store Service Associate
Comcast Xfinity
11.2018 - 05.2024
Assistant Store Manager
Fifth Avenue Fashions
07.2008 - 07.2018
Bachelor of Science - Business Administration And Management, Aviation
Al Ahliyya University of Amman