Keith Mcelvogue
Lebanon,TN
Summary
I am a dedicated server with exceptional customer service skills, trained new staff, and maintained high cleanliness standards. I am committed to enhancing guest experiences and ensuring operational excellence in fast-paced dining environments.
Overview
9
9
years of professional experience
Work History
Server
HEG Enterprises
San Clemente, CA
06.2017 - 04.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and expedited food delivery to enhance guest satisfaction.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals.
- Maintained cleanliness and organization of dining area to comply with health regulations.
- Resolved customer complaints effectively, ensuring positive dining experiences and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma -
Trabuco Hills Highschool
Mission Viejo, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- Customer service
Timeline
Server
HEG Enterprises
06.2017 - 04.2026
High School Diploma -
Trabuco Hills Highschool