Keith McVey
Orange,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
7
7
years of professional experience
Work History
Supervisor
The Home Depot
08.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Lead strong operational processes that drive profitability and minimize shrink.
- Bring Innovative ideas to increase store traffic, sales and merchandising.
Delivery Driver
Amazon
06.2020 - 08.2021
- Fostered positive working relationships with regular customers.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Documented mileage, deliveries, pickups, customer issues and damages.
Customer Service Representative
Safety-Kleen
04.2017 - 04.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor..
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Made outbound calls to obtain account information.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Teays Valley High School
Ashville, OH06.2008
Skills
- Strategic Planning
- Schedule Development
- Inventory Control
- Data Analytics
- Defensive Driver Training
- Loading and Unloading
- Lifts up to 150 Pounds
- Efficiency and Time Management
Timeline
Supervisor
The Home Depot
08.2021 - Current
Delivery Driver
Amazon
06.2020 - 08.2021
Customer Service Representative
Safety-Kleen
04.2017 - 04.2020
High School Diploma -
Teays Valley High School
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