Keith Moody
Iowa City
Summary
Detail-oriented Customer Support Specialist experienced in conflict resolution and enhancing customer satisfaction. Delivered improved operational efficiency through strong communication and problem-solving skills, alongside foundational knowledge of customer service principles and technical troubleshooting. Committed to fostering positive customer experiences and ensuring efficient issue resolution.
Overview
3
3
years of professional experience
Work History
IT Support Associate
University of Iowa
Iowa City, IA
09.2025 - Current
- Provided exceptional customer service to students and staff, resolving inquiries efficiently.
- Collaborated with staff to elevate understanding of key tools and resources utilized in daily operations.
- Answered questions regarding seller inventory, shipping, payments, and buyer complaints.
- Maintained a high level of professionalism while interacting with diverse clientele, fostering strong relationships.
Umpire
USSSA and IHSAA
Iowa City, IA
05.2025 - Current
- Enforced game rules and regulations to ensure fair play and maintain sportsmanship standards.
- Evaluated player performance and made real-time decisions on penalties and fouls during games.
- Communicated effectively with coaches, players, and officials to resolve disputes and clarify rulings.
- Conducted pre-game inspections of fields and equipment to ensure compliance with safety standards.
- Maintained a professional demeanor throughout games, effectively managing conflicts between players or coaches when necessary.
Food Runner and Pizza Cook
Maggie's Farm Wood-fired Pizza
Iowa City, IA
01.2024 - Current
- Prepared high-quality wood-fired pizzas using traditional cooking techniques and fresh ingredients.
- Trained new staff on pizza preparation, safety protocols, and kitchen equipment, enhancing team capabilities and service quality.
- Collaborated with team members to optimize workflow during peak service hours, enhancing efficiency.
- Ensured kitchen cleanliness and organization, supporting health regulation compliance and creating a safe cooking environment.
- Engaged with diners to provide exceptional customer service, addressing concerns promptly to improve overall dining experience.
- Delivered food orders efficiently to customers, ensuring timely service and satisfaction.
Education
Bachelor of Arts - Sports Media And Culture
University of Iowa
Iowa City, IA05-2029
BBA - Marketing
University of Iowa
Iowa City, IA05-2029
Skills
- Customer support
- Decision-making skills
- Problem-solving
- Regulatory compliance
- Analytical decision-making
- Technical troubleshooting
- Time management
- Teamwork and collaboration
- Profesionalism
- Quick learner
Timeline
IT Support Associate
University of Iowa
09.2025 - Current
Umpire
USSSA and IHSAA
05.2025 - Current
Food Runner and Pizza Cook
Maggie's Farm Wood-fired Pizza
01.2024 - Current
BBA - Marketing
University of Iowa
Bachelor of Arts - Sports Media And Culture
University of Iowa