Keith Pettit
Villas,NJ
Summary
Dynamic Assistant Manager with a proven track record at Lowe's Home Improvement, excelling in customer service and team leadership. Enhanced operational efficiency through strategic training and process improvements, fostering a motivated workforce. Skilled in inventory management and problem-solving, consistently achieving sales targets and elevating the customer experience.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Lowes Home Improvment
09.2021 - Current
- Assisted in managing daily store operations and staff scheduling to optimize workflow
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently
- Collaborated with team members to achieve sales targets and enhance product displays
- Trained and mentored new employees on company policies and customer engagement techniques
- Monitored inventory levels, ensuring timely restocking of merchandise to meet customer demand
- Analyzed sales data to identify trends, informing strategic decisions for promotions and initiatives
Assistant Manager
Walmart
02.2016 - 06.2021
- Developed training materials that improved onboarding processes for new hires
- Implemented process improvements that increased operational efficiency within the team
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
High School Diploma -
Lower Cape May Regional
Erma, NJ06.2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Goal setting
- Workload management
- Retail operations
- Team building
Timeline
Assistant Manager
Lowes Home Improvment
09.2021 - Current
Assistant Manager
Walmart
02.2016 - 06.2021
High School Diploma -
Lower Cape May Regional