Keith Ramcharan
Queens,NY
Summary
Dedicated customer service representative with 29 years of experience. Proven track record in conflict resolution, problem-solving, and enhancing customer satisfaction through effective communication.
Dynamic professional with extensive experience in customer service and technical support. Skilled in training new staff and streamlining processes to boost business growth and retention. Committed to resolving customer issues with active listening and critical thinking.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
TWC/Spectrum
Queens, NY
06.1995 - 04.2024
- Resolved customer inquiries through effective communication and active listening techniques.
- Assisted customers with technical issues, enhancing understanding of service agreements and payment options.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline issue resolution processes, improving overall customer satisfaction.
- Trained new staff on company policies and customer service best practices to ensure consistent support delivery.
Education
Associate of Science - Liberal Arts
LaGuardia Community College
Long Island City, NY09.1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem-solving
- Product knowledge
- Call center experience
- Conflict resolution
- Customer complaint resolution
- Business growth and retention
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
TWC/Spectrum
06.1995 - 04.2024
Associate of Science - Liberal Arts
LaGuardia Community College
Customer Service Satisfaction Award
1.)Going above and beyond the call for duty.
2.)Leadership.
3.)Reliable and Dependable.
4.)Lead Customer Service Representative.
5.)Productivity.
6.)Teamwork.