KEITH REXROAD
Bloomington,IL
Summary
Experienced 911 Telecommunicator and firefighter with strengths in emergency response, CAD dispatching, and calm decision-making under pressure.
Overview
26
26
years of professional experience
Work History
911 Telecommunicator
VCOM
PONTIAC, IL
04.2020 - Current
- Answered emergency and non-emergency calls for VCOM public safety operations
- Dispatched police, fire, and EMS units using CAD and radio systems
- Prioritized urgent requests following VCOM communication protocols and emergency procedures
- Collected caller details and entered incident information into dispatch records
- Monitored radio traffic and relayed updates to field responders
- Coordinated with multiple agencies during active incidents and service calls
- Verified location details and callback information for emergency response
- Answered incoming 911 calls and determined the nature of emergency.
- Dispatched appropriate personnel to respond to emergency situations.
- Prioritized multiple simultaneous calls based on severity of incident reported by caller.
- Coordinated response efforts between police, fire departments, EMS units, hospitals and other agencies involved in responding to an incident.
CORNELL FIRE DEPARTMENT
CORNELL FIRE DEPARTMENT
CORNELL, IL
01.2001 - Current
- Responded to emergency incidents for municipal fire department operations.
- Extinguished structural, vehicle, and wildland fires using department equipment.
- Conducted rescue operations during emergencies and hazardous conditions.
- Trained junior firefighters on safety procedures and response protocols.
- Assessed scenes for hazards and coordinated with emergency crews.
- Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
- Laid hose lines and operated nozzles, pumps, hydrants, and fire extinguishers.
- Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
- Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
- Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
- Coordinated with other first responders during multi-agency responses.
Education
High School Diploma -
FLANAGAN HIGHSHCOOL
Flanagan, IL06-1999
Skills
- CAD dispatching
- Radio operations
- Emergency call triage
- Location verification
- Incident logging
- Public safety operations
- Incident command
- Stress management
- Rapid decision making
- Situational awareness
- Team collaboration
- Clear communication
Accomplishments
STAR OF LIFE
Timeline
911 Telecommunicator
VCOM
04.2020 - Current
CORNELL FIRE DEPARTMENT
CORNELL FIRE DEPARTMENT
01.2001 - Current
High School Diploma -
FLANAGAN HIGHSHCOOL