Keith Richards
Hillsboro,Oregon
Summary
Experienced professional with extensive experience at Parr Lumber, excelling in problem-solving and dispatching procedures. Proven track record in optimizing operations and enhancing customer service, while effectively managing high-stress situations. Skilled in route planning and fostering strong vendor relationships, contributing to improved efficiency and workplace harmony.
Overview
21
21
years of professional experience
Work History
Dispatcher
Parr Lumber
10.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Regional Yard Supervisor
Parr Lumber
01.2023 - 09.2024
- Optimized space utilization in the yard through careful planning of storage areas and efficient use of available resources.
- Developed strong relationships with vendors, negotiating favorable terms for supplies and equipment purchases.
- Reduced workplace accidents with consistent enforcement of safety guidelines and conducting routine inspections.
- Improved yard efficiency by implementing streamlined processes for inventory management and equipment maintenance.
- Played a key role in recruiting top talent, interviewing candidates, and making hiring decisions based on skills alignment with organizational needs.
- Trained new team members on proper and safe use of tools and equipment.
Assistant Manager
Parr Lumber
01.2019 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Improved on-time delivery rates through effective route planning and carrier coordination.
- Organized records of vehicles, schedules and completed orders.
Regional Yard Supervisor
Parr Lumber
06.2004 - 01.2019
- Managed daily operations, coordinating staff schedules and allocating resources to ensure timely completion of tasks.
- Continuously evaluated yard operations for potential improvements, implementing changes as needed to maintain efficiency and meet business goals.
- Addressed any conflicts or disputes among team members promptly, maintaining harmony within the workplace while ensuring swift resolution of issues.
- Ensured a clean and organized workspace by enforcing strict housekeeping standards across the yard operations.
- Promoted a positive work environment by fostering open communication channels among employees at all levels of the organization.
- Resolved conflicts between team members and addressed complaints or grievances.
- Handled day-to-day shipping and receiving.
- Developed strong relationships with vendors, negotiating favorable terms for supplies and equipment purchases.
Education
Foerst Grove High School
Forest Grove, ORSkills
- Problem-solving
- Dispatching procedures
- Time management
- Dispatch software
- Familiar with DOT logs and regulations
- Route planning
- Active listening
- Customer service
Timeline
Dispatcher
Parr Lumber
10.2024 - Current
Regional Yard Supervisor
Parr Lumber
01.2023 - 09.2024
Assistant Manager
Parr Lumber
01.2019 - 12.2022
Regional Yard Supervisor
Parr Lumber
06.2004 - 01.2019
Foerst Grove High School
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