Michael Peters
Lawrence,KS
Summary
Resourceful Dispatcher experienced in coordinating field personnel and solving complex issues through effective communication and quick decision-making. Enhanced operational efficiency by optimizing routes, managing crisis situations, and improving response times while maintaining high safety standards. Focused on delivering high productivity and efficiency in task completion through strong problem-solving capabilities and adaptability.
Overview
7
7
years of professional experience
Work History
Dispatcher
Transdev NA Transportation
Lawrence, KS
02.2023 - Current
- Coordinated daily schedules for drivers and vehicles to ensure timely service.
- Monitored real-time vehicle locations using GPS tracking systems.
- Communicated effectively with drivers to relay instructions and updates.
- Handled customer inquiries and resolved issues regarding transportation services.
- Assisted in training new dispatchers on operational procedures and software tools.
- Analyzed route efficiency to suggest improvements for better service delivery.
- Maintained accurate records of vehicle maintenance and driver logs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
In-Home Healthcare Provider
Sheryl wiggers
Jonesboro, AR
01.2021 - 01.2023
- Provided personal care assistance to clients in daily activities and hygiene routines.
- Administered medications according to prescribed schedules and client needs.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Assisted with mobility and transportation for clients to appointments and social events.
- Maintained a clean and safe living environment for clients at home.
Transit Driver
MV Transit
Lawrence, KS
01.2019 - 01.2021
- Operated transit vehicles safely and efficiently across designated routes.
- Assisted passengers with boarding and disembarking.
- Maintained vehicle cleanliness and performed routine inspections daily.
- Followed all safety regulations to ensure passenger well-being during transit.
- Communicated effectively with dispatch for schedule updates and passenger inquiries.
- Documented trip logs accurately for reporting purposes at the end of shifts.
- Adhered to safety protocols including speed limits, following traffic laws, using turn signals when appropriate.
- Followed established procedures for responding to delays caused by traffic congestion or inclement weather conditions.
Education
Lawrence High
Lawrence, KSSkills
- Route optimization
- Dispatch software
- GPS tracking
- Route navigation
- Adjusting routes
- Vehicle management
- Scheduling software
- Data entry
- Record keeping
- Time management
- Problem-solving
- Effective communication
- Conflict resolution
- Problem-solving
- Attention to detail
- Problem-solving
Timeline
Dispatcher
Transdev NA Transportation
02.2023 - Current
In-Home Healthcare Provider
Sheryl wiggers
01.2021 - 01.2023
Transit Driver
MV Transit
01.2019 - 01.2021
Lawrence High