Ryan Ralph V. Vinluan
Ozone Park,NY
Summary
Pursuing opportunity which will allow me to grow professionally, while effectively utilizing versatile skill set to help promote the corporate mission and exceed team goals.
Overview
14
14
years of professional experience
Work History
Dispatcher
ISSA LOGISTICS
Romulus, Michigan
06.2024 - 08.2026
- Coordinated daily dispatch operations for efficient route planning and scheduling.
- Assigned drivers to appropriate routes based on customer needs.
- Communicated with drivers to ensure timely deliveries and address issues.
- Monitored transportation logistics software for real-time tracking of shipments.
- Collaborated with warehouse staff to optimize loading and unloading processes.
- Managed customer inquiries regarding shipment statuses and delivery expectations.
- Implemented safety protocols to ensure compliance during transportation operations.
- Assisted in training new team members on dispatch procedures and systems.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
COOK
LU ASIAN CUISINE
DAGUPAN, PANGASINAN,PHILIPPINES
07.2023 - 06.2024
- Prepared a variety of dishes according to established recipes and standards.
- Executed daily prep tasks to support the culinary team's workflow effectively.
- Followed instructions from chefs to enhance menu items and presentation techniques.
- Monitored food safety practices and adhered to health regulations consistently.
- Maintained cleanliness and organization of kitchen workstations and equipment.
COOK
STAR PLAZA HOTEL
DAGUPAN CITY,PANGASINAN PHILIPPINES
09.2022 - 06.2023
- Prepared and cooked diverse dishes, ensuring alignment with establishment standards for quality and taste.
- Maintain quality control to ensure exceptional dish presentation and taste.
- Collaborated with kitchen staff to maintain cleanliness and organization, contributing to a productive work environment.
- Executed management directives, streamlining kitchen operations to support overall efficiency.
CUSTOMER SERVICE REPRESENTATIVE
I AM CONTACT SOLUTION
07.2017 - 05.2022
- Resolved customer concerns efficiently, ensuring satisfaction and retention.
- Managed and resolved customer concerns, collaborating with team leaders to identify effective solutions.
- Worked with team leader to resolve issues promptly, enhancing customer experience.
- Managed customer calls to address inquiries and provide assistance. ensuring excellent customer communication.
- Provided accurate information to meet customer demands.
HEAD COOK & MANAGER
MAMA ELLA'S
11.2016 - 06.2017
- Managed kitchen staff scheduling and hiring processes to optimize operational efficiency.
- Ensured exceptional quality and consistency of dishes, enhancing customer satisfaction.
- Collaborated with kitchen staff to maintain a clean and organized kitchen environment.
- Monitored daily inventory levels to ensure adequate supply management.
- Leveraged social media platforms like Facebook to promote the establishment effectively.
THE PENINSULA HOTEL
07.2016 - 10.2016
- Completed a dynamic 3-month On-the-Job Training, gaining hands-on experience across the Housekeeping, Banquet, and Kitchen (Hot and Cold) departments, coinciding with the hotel's prestigious 50th anniversary celebrations.
- Contributed to 50th anniversary celebrations, boosting guest satisfaction
- Supported high-profile events, demonstrating adaptability and teamwork
- 3 MONTHS ON JOB TRAINING
HEAD COOK & MANAGER
CHOTS EATERY
11.2015 - 03.2016
- Manage scheduling for kitchen staff and hire.
- Monitor inventory daily to maintain adequate supplies.
- Collaborate with kitchen staff, ensure cleanliness and organization within the kitchen environment.
- Maintained quality of every dish served to customers.
- Marketed restaurant on Facebook to attract new customers. on Facebook to increase visibility.
HOUSEKEEPING
PANGASINAN MEDICAL CENTER
01.2014 - 02.2014
- Expertly maintained cleanliness in guest rooms, including changing bed sheets and thoroughly cleaning bathrooms.
- Boosted room turnover efficiency by changing bed sheets swiftly
- Ensured top-notch sanitary conditions by meticulously cleaning bathrooms
- ON JOB TRAINING
WAITER
HALL OF FAME
12.2012 - 05.2013
- Maintained cleanliness of dining area utilities, contributing to positive guest impressions.
- Greeted guests warmly, creating a welcoming atmosphere for an enjoyable dining experience.
- Efficiently managed order-taking with a welcoming demeanor.
- Upheld cleanliness standards throughout establishment, promoting customer satisfaction.
- Completed job training program and secured a position.
WAITER
SILVERIOS
02.2014
- Greeted guests warmly, enhancing the welcoming environment
- Ensured a pristine dining environment by maintaining cleanliness and orderliness throughout the restaurant.
- Ensured pristine cleanliness in dining utilities for guest satisfaction
- Completed on-the-job training to gain practical experience in the workplace
Education
Bachelor of Science - HOSPITALITY MANAGEMENT
University Of Pangasinan (Phinma)
Dagupan04-2017
High School -
Divine Word Academy of Dagupan
Dagupan04-2009
Skills
- Route Optimization
- Multitasking
- Adaptability
- Transportation Coordination
- Customer communication
- Customer satisfaction
- Customer service
- Logistics management
- Dispatch coordination
- Food safety compliance
- Team collaboration
- Route optimization
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief. Ryan Ralph V. Vinluan
Timeline
Dispatcher
ISSA LOGISTICS
06.2024 - 08.2026
COOK
LU ASIAN CUISINE
07.2023 - 06.2024
COOK
STAR PLAZA HOTEL
09.2022 - 06.2023
CUSTOMER SERVICE REPRESENTATIVE
I AM CONTACT SOLUTION
07.2017 - 05.2022
HEAD COOK & MANAGER
MAMA ELLA'S
11.2016 - 06.2017
THE PENINSULA HOTEL
07.2016 - 10.2016
HEAD COOK & MANAGER
CHOTS EATERY
11.2015 - 03.2016
WAITER
SILVERIOS
02.2014
HOUSEKEEPING
PANGASINAN MEDICAL CENTER
01.2014 - 02.2014
WAITER
HALL OF FAME
12.2012 - 05.2013
Bachelor of Science - HOSPITALITY MANAGEMENT
University Of Pangasinan (Phinma)
High School -
Divine Word Academy of Dagupan