Summary
Overview
Work History
Education
Skills
New York State Security License
Timeline
Generic

Keith Robinson

Bronx,New York

Summary

Professional and dedicated concierge security guard with extensive experience in providing exceptional customer service, maintaining a secure and welcoming environment, and upholding the highest standards of discretion and professionalism. Skilled at anticipating and fulfilling client needs, managing access control, and ensuring smooth day-to-day operations in upscale residential and commercial settings. Adept at building rapport with residents, guests, and staff, with a strong focus on creating a positive first impression. Eager to transition into a doorman role to continue delivering superior service while fostering a safe, luxurious, and welcoming atmosphere.

Overview

9
9
years of professional experience

Work History

Concierge

Planned Companies
03.2023 - Current
  • Poliety greet residents
  • Directed guest to specified suites
  • Open and closed door for ongoing residents
  • Assist with any questions guest may have
  • Maintained a neat appearance and a professional attitude at all times
  • Attends to front desk phone

Security Guard/Front Desk Concierge

Security Guard Allied Universal
06.2018 - 03.2023
  • Monitored surveillance cameras
  • Answer any incoming calls as well as redirect them appropriately
  • Patrol area to maintain a safe environment
  • Handle packages for tenants that are away
  • Greet guest politely & assist with answering any questions
  • Fill out incident reports
  • Handled packages for away store associates or client advisors

Intern

Schomburg Center
06.2016 - 08.2018
  • Prearranged and stocked priceless letters and books
  • Answered telephone calls from clients in a timely manner
  • Arranged and shelved used boxes with valuable memos and events documents
  • Aided to keep freshly sent memos and notifications in order
  • Alphabetized loads of books then stored on proper shelves

Education

High School -

Bronx Lab School, Evander Childs Campus
06.2016

Skills

  • PC & Mac proficient, Microsoft Word, Excel and Outlook
  • Ability to multitask, stay focus and prioritizing
  • Excellent external and internal customer service skills
  • Work well in a fast paced and demanding environment
  • Proficient in google docs
  • Excellent in Human Resources services

New York State Security License

Expires 2028

Timeline

Concierge

Planned Companies
03.2023 - Current

Security Guard/Front Desk Concierge

Security Guard Allied Universal
06.2018 - 03.2023

Intern

Schomburg Center
06.2016 - 08.2018

High School -

Bronx Lab School, Evander Childs Campus
Keith Robinson