Summary
Overview
Work History
Education
Skills
Freestyle Football
Languages
Timeline
Generic

Keith Sager

New York,NY

Summary

Proven leader in high-pressure environments, I excelled at Footlocker.com Inc., boosting sales through strategic planning and effective CRM software implementation. Skilled in relationship building and staff management, I led teams to exceed performance goals, fostering professional development and achieving high retention rates. My approach combines keen product knowledge with motivational coaching, driving significant revenue growth.

Overview

6
6
years of professional experience

Work History

Sales Manager

Footlocker.com Inc.
06.2022 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Handled day-to-day operations such as opening and closing the store, receiving and processing daily shipments, and handling the cash count and cash drop at closing
  • Hiring, and training new associates to allow professional development and career growth.
  • created an ethical and positive working environment to reduce turnover, motivate associates, and promote high retention rates.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.

Restaurant Server

Chili's Restaurant
02.2022 - 06.2022
  • Cultivated warm relationships with regular customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Switched between server and Food Runner depending on the night and how busy it was.

Pizza Delivery Driver

Pizza Mia
04.2021 - 01.2022
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders before completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.

Assistant Soccer Coach

Hyde Park United
06.2021 - 09.2021
  • Enhanced player skills by providing personalized coaching and feedback during one-on-one sessions.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Prepared athletes for special competitions and tournaments.
  • Held special events to promote camaraderie among teammates, families, and community members.

Restaurant Host

Rocking Horse Ranch Resort
06.2018 - 03.2021
  • Responsible for other positions such as Serving, Bussing tables, and dishwashing if it came to it.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
  • Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.

Education

Associate of Science - Fashion Design / Business Administration

Suny Ulster
Kingston, NY

Associate of Applied Science - Fashion Business Management

Fashion Institute Of Technology
Manhattan, NY

High School Diploma -

Highland High School
Highland, NY

Bachelor of Science - Fashion Business Management

Fashion Institute Of Technology
Manhattan, NY
05.2026

Skills

  • Relationship Building
  • Sales team training
  • Staff Management
  • Goals and performance
  • Product Knowledge
  • Strategic Planning
  • KPI Tracking
  • CRM Software

Freestyle Football

Freestyle football is a way for someone to express their athleticism, creativity, and personality through performing tricks with a football. to get a good idea of what this is look up " RedBull Street Style". This tournament involves all of the champions from over 100 different countries competing under one roof to be crowned the world champion. Both Male and Female freestylers take part in this event.  Superball is the Open World Championship where ALL freestylers have a chance to enter and compete in over 20 different types of competitions. this past Superball had THOUSANDS of freestylers from over 100 countries at the event in Prague, Czech Republic. 

Languages

Spanish
Limited Working
Russian
Elementary

Timeline

Sales Manager

Footlocker.com Inc.
06.2022 - Current

Restaurant Server

Chili's Restaurant
02.2022 - 06.2022

Assistant Soccer Coach

Hyde Park United
06.2021 - 09.2021

Pizza Delivery Driver

Pizza Mia
04.2021 - 01.2022

Restaurant Host

Rocking Horse Ranch Resort
06.2018 - 03.2021

Associate of Science - Fashion Design / Business Administration

Suny Ulster

Associate of Applied Science - Fashion Business Management

Fashion Institute Of Technology

High School Diploma -

Highland High School

Bachelor of Science - Fashion Business Management

Fashion Institute Of Technology

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Keith Sager