Keith Sago Jr.
Kingwood
Summary
Dynamic bartender with proven success at Torchy's Tacos, utilizing extensive product knowledge and persuasive communication to enhance customer experiences. Recognized for increasing sales through personalized service and an engaging demeanor. Adaptable and detail-oriented, consistently anticipating guest needs to drive satisfaction and foster repeat business.
Overview
5
5
years of professional experience
Work History
Bartender
Torchy's Tacos
Kingwood
08.2022 - Current
- Engaged customers to build rapport and deliver personalized service, enhancing overall experience.
- Trained new bartenders on cocktail recipes and service techniques, improving team efficiency and customer satisfaction.
- Maintained extensive knowledge of bar offerings for drink preparation and food pairing.
- Utilized strong communication and persuasive skills to enhance customer interactions in a fast-paced environment.
- Utilized product knowledge to guide purchasing decisions confidently.
- Assisted customers in locating products while addressing inquiries effectively.
- Ensured familiarity with store merchandise and policies to enhance customer support.
Window Cleaner
Fish Window Cleaning
07.2021 - 04.2022
- Managed a high volume of client interactions while maintaining service quality
- Identified opportunities to provide additional services, supporting repeat business
- Worked independently in a field-based role while maintaining accountability for results
- Adapted communication style based on different customer personalities and situations
- Coordinated work orders to ensure timely processing of tasks.
Team Member
Freddy's Steakburgers and Frozen Custard
10.2020 - 02.2021
- Promoted additional items and upgrades, contributing to increased sales
- Suggested products based on customer preferences, improving overall satisfaction
- Balanced speed and customer engagement during peak hours
- Maintained accuracy and attention to detail in a fast-paced setting
Education
High School Diploma -
Kingwood Park High School
Kingwood, TXSome College (No Degree) - Process Technology
Lone Star College
Houston, TXSkills
- Product knowledge
- Product sales
- Customer relationship management
- Guest needs anticipation
- Sales promotion
- Attention to detail
- Persuasive skills
- Outgoing personality
- Feedback adaptability
Timeline
Bartender
Torchy's Tacos
08.2022 - Current
Window Cleaner
Fish Window Cleaning
07.2021 - 04.2022
Team Member
Freddy's Steakburgers and Frozen Custard
10.2020 - 02.2021
High School Diploma -
Kingwood Park High School
Some College (No Degree) - Process Technology
Lone Star College