Summary
Overview
Work History
Education
Skills
Timeline
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Keith Sena

Arvada,CO

Summary

Personable business professional bringing successful [Number]-year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

23
23
years of professional experience

Work History

Customer Service and Receiving

Matheson Gas
03.2017 - Current
  • costumer service, receiving, i do all the POA's, all cash daily reports and bank deposits, and go out on sales calls. and have been working in the fill plant and will all Auditors that have been here any time we do have a Site Manager also have been a big part of training Site Managers here.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory, and special orders.

Customer Service Representative

Airgas, an Air Liquide
01.2016 - 03.2017
  • i was offered the store managers portion but i chosen to come here and work for Matheson. i left with good terms and was told i could come back and work with them any time with the same offer
  • Responded to customer requests for products, services, and company information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Processed customer service orders promptly to increase customer satisfaction.

Store Manager

General Welding Supply
01.2002 - 03.2016
  • all store managing of the store also was doing all purchasing for the store including going to the IWDC buying shows every year for a week at a time where i purchased most of the stores inventory for the year.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Rotated merchandise and displays to feature new products and promotions.

Education

High School Diploma -

Arvada High School
Arvada, CO
03.1987

Skills

i know what is expected of the Site Manager position and am up for the challenge having done it in the past fro more than 13 years

Timeline

Customer Service and Receiving

Matheson Gas
03.2017 - Current

Customer Service Representative

Airgas, an Air Liquide
01.2016 - 03.2017

Store Manager

General Welding Supply
01.2002 - 03.2016

High School Diploma -

Arvada High School

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Keith Sena