Keith Smith
Alliance,OH
Summary
Driven Inside Sales Representative with a proven track record at Marlboro Manufacturing, enhancing sales revenue through exceptional customer service and in-depth product knowledge. Skilled in B2B sales and client support, adept at data entry and issue resolution. Demonstrated ability to increase customer satisfaction and forge strong relationships, contributing to significant business growth.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Marlboro Manufacturing
03.2022 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Worked closely with engineering teams to gain an in-depth understanding of product specifications and technical requirements.
- Managed a large volume of incoming quote requests, prioritizing tasks effectively to meet tight deadlines consistently.
- Collaborated with cross-functional teams for effective communication and smooth coordination of freight movements.
Direct Support Professional
Alliance Residential Services
01.2021 - 03.2022
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Transported clients to medical and dental appointments to provide support.
Line Cook/Cashier
Heggy's Confectionary
08.2017 - 01.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assist retail customers and fulfill online orders
- Used POS system to enter orders, process payments and issue receipts.
Education
BBA - Business Administration And Information Systems
Kent State University
Kent, OH12.2020
Skills
- Customer Service
- Product Knowledge
- Data Entry
- Issue Resolution
- Documentation And Reporting
- B2B Sales
- First aid and safety
- Client Support
Timeline
Inside Sales Representative
Marlboro Manufacturing
03.2022 - Current
Direct Support Professional
Alliance Residential Services
01.2021 - 03.2022
Line Cook/Cashier
Heggy's Confectionary
08.2017 - 01.2021
BBA - Business Administration And Information Systems
Kent State University
Similar Profiles
Sadie FusonSadie Fuson
Sales / Customer Service Rep at MARLBORO MANUFACTURINGSales / Customer Service Rep at MARLBORO MANUFACTURING
Alex WilliamsAlex Williams
Administrative/Training Lieutenant at Marlboro County Sheriff's Office & Detention CenterAdministrative/Training Lieutenant at Marlboro County Sheriff's Office & Detention Center
Valerie BarduniasValerie Bardunias
Special Education Teacher/Department Chairperson at Marlboro Central School DistrictSpecial Education Teacher/Department Chairperson at Marlboro Central School District
Emma BoyceEmma Boyce
Babysitter at Various Family and FriendsBabysitter at Various Family and Friends
Brandon HuntBrandon Hunt
Online Personal Shopper at WalmartOnline Personal Shopper at Walmart