Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
32
32
years of professional experience
Work History
Manager of Operations
Global Medical Response
07.2019 - Current
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Partnered with vendors and suppliers to effectively manage and budget.
Assisted in recruiting, hiring and training of team members.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Operations Supervisor
Lifeguard Ambulance Service
11.2016 - 06.2019
Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Motivated and trained employees to maximize team productivity.
Managed internal operational standards and productivity targets.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Tracked company equipment, tools and technology to manage inventory.
Collected customer feedback and made business adjustments to improve retention and satisfaction.
Flight Paramedic
Med-Trans Corporation
03.2015 - 11.2017
Communicated pertinent patient information and status to hospital staff upon arrival.
Followed established procedures for personal and patient safety.
Provided visual guidance, navigation and radio communications assistance to pilot.
Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
Liaised with police, fire department and other emergency responders to manage emergency scenes.
Flight Paramedic
Air Methods
11.2010 - 03.2016
Communicated pertinent patient information and status to hospital staff upon arrival.
Followed established procedures for personal and patient safety.
Provided visual guidance, navigation and radio communications assistance to pilot.
Paramedic
Lancaster County EMS
09.1991 - 10.2010
Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Responded to daily emergencies and worked alongside firemen and EMTs.
Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
Conducted equipment and vehicle checks to maintain continuous and safe operation.