Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEITH STEPHENS

Milwaukee

Summary

Dynamic training professional with extensive experience at AT&T, recognized for developing impactful training programs and achieving compliance with safety standards. A certified MSA Fall Protection Master Trainer, I excel in project leadership and customer relations, driving team success through innovative curriculum design and effective technical instruction.

Overview

37
37
years of professional experience

Work History

Specialist Training Delivery

AT&T HR
Milwaukee
11.2003 - Current
  • AT&T, Milwaukee, WI. 2003-Present: Senior Training Manager. Built, managed, and maintained the U-Verse Mega Lab for the Mid-West region. Worked as a Subject Matter Expert for pole climbing, Side Kick meter, defensive driving, U-Verse leadership training, SAP for all contractors, and CPR & First Aid for all AT&T regions. In 2008, I received my American Red Cross instructor's certification. Named the Winner of the Employee of the Quarter for the first quarter of 2009. In 2013, I received my American Red Cross Instructor Trainer Certification, and I am presently the only one in all of AT&T. In 2013, I helped design and deliver our Vendor Instructors course.
  • I am a subject matter expert for the Training National Safety team.
  • I am a certified MSA Fall Protection Master Trainer.
  • I am an American Red Cross certified instructor trainer for first aid, CPR, and AED.

Installation and Repair Field Manager

AT&T Communications
GRIFFITH
01.2000 - 11.2003
  • Trained team members in proper use of tools, equipment and safety procedures.
  • Created detailed estimates for labor costs associated with specific tasks or phases of a project.
  • Developed work plans for completion of projects on time and within budget.
  • Implemented quality control measures throughout the production process to ensure conformance with standards.
  • Interpreted blueprints and diagrams to plan crew activities efficiently.

Installation and Repair Technician

AT&T Communications
GRIFFITH
01.1996 - 01.2000
  • Installed and configured hardware components such as motherboards, memory modules, hard drives, processors, power supplies, and other related parts.
  • Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
  • Responded quickly to emergency repair calls from customers.
  • Ensured compliance with safety standards when performing repairs or servicing equipment.
  • Maintained a clean and organized workspace to ensure safety and efficiency.

United States Army Veteran

United States Army
Fayetteville
07.1988 - 12.1995
  • Operated a variety of machinery and tools safely and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked in satellite, line of sight and tropospheric communications.
  • Served in Desert Shield and Desert Storm.

Education

High School Diploma -

George Washington Carver Area High School
Chicago, IL
06-1988

Skills

  • Training facilitation
  • Compliance with safety standards
  • Curriculum design
  • Technical instruction
  • Maintenance of equipment
  • Project leadership
  • Analytical thinking
  • Customer relations

Timeline

Specialist Training Delivery

AT&T HR
11.2003 - Current

Installation and Repair Field Manager

AT&T Communications
01.2000 - 11.2003

Installation and Repair Technician

AT&T Communications
01.1996 - 01.2000

United States Army Veteran

United States Army
07.1988 - 12.1995

High School Diploma -

George Washington Carver Area High School

Similar Profiles

CREATE PROFILE
KEITH STEPHENS