James Bickford
Temple,GA
Summary
Results-oriented telecommunications professional with over 10 years of experience in executing and delivering impactful training programs along with installation and repair. Proven track record in enhancing training efficiency and developing a skilled workforce through focused programs in safety, technical skills such as fiber optics, and customer service excellence. Dedicated to fostering employee development and driving continuous improvement within AT&T.
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in all AFO and Construction environments, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Overview
13
13
years of professional experience
Work History
SPECIALIST TRAINING DELIVERY
AT&T
1034 West College Ave, Decatur Ga
04.2025 - Current
- Developed training materials to enhance staff proficiency and productivity.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Optimized inventory management, minimizing waste and reducing costs.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Acting Training Manager
AT&T Learning and Development
Decatur, Georgia
11.2022 - 04.2025
- Organized and coordinated training sessions for new employees.
- Conducted assessments to determine skill gaps and proficiency.
- Enhanced Training Efficiency: Revised tool inventory and storage, resulting in reduced department costs.
- Monitored progress of trainees through feedback from supervisors.
- Building a Skilled Workforce: Trained and developed new hires in all functions of job duties.
- Provided individual coaching and mentoring to employees on best practices.
- Analyzed results from surveys conducted at the end of trainings and adjusted delivery accordingly.
- Utilized various teaching techniques such as role-playing, simulations, and lectures to engage learners.
Wire Technician
AT&T Telecommunications
Carrollton, Georgia
03.2013 - 11.2022
- Elite Recognition: Selected for the Rome Elite Program, a company-sponsored training program for top performers.
- Service Excellence: Earned the Service Excellence Award at AT&T, demonstrating exceptional customer service.
Education
Volunteer Fire Fighter 1 - Emergency Response, Hazardous Materials
Georgia Fire Standards And Training Council
CPR Instructor -
American Red Cross
Fiber Optic Terminating - Fiber Optic
Fiber Optic Association
High School Diploma -
Central High School
01-2006
Technical Mechanical Test 2 And 3 -
AT&T
Fiber Optic Splicing - Fiber Optic
Fiber Optic Association
Skills
- Policy Implementation
- Client/Customer Support
- Budget Management
- Training delivery
- Telecommunication Industry Expertise
- Employee Relations
- Project management
- Coaching and mentoring
Timeline
SPECIALIST TRAINING DELIVERY
AT&T
04.2025 - Current
Acting Training Manager
AT&T Learning and Development
11.2022 - 04.2025
Wire Technician
AT&T Telecommunications
03.2013 - 11.2022
CPR Instructor -
American Red Cross
Fiber Optic Terminating - Fiber Optic
Fiber Optic Association
High School Diploma -
Central High School
Technical Mechanical Test 2 And 3 -
AT&T
Fiber Optic Splicing - Fiber Optic
Fiber Optic Association
Volunteer Fire Fighter 1 - Emergency Response, Hazardous Materials
Georgia Fire Standards And Training Council