Keith Switzer
Sanford,FL
Summary
Dynamic and motivated professional seeking a position that leverages existing skills while fostering growth and development opportunities. Eager to contribute to a team-oriented environment, embrace new challenges, and enhance expertise in the field. Prepared to bring a proactive approach and a willingness to learn to drive success in the workplace.
Overview
17
17
years of professional experience
Work History
Maintenance Technician
Career Strategies Inc
Maitland, FL
08.2025 - Current
- Conducted routine inspections to ensure safety and functionality of apartment systems.
- Responded promptly to tenant repair requests, ensuring high satisfaction levels.
- Maintained a safe living environment for residents by quickly addressing any potential hazards or code violations discovered during inspections or reported by tenants.
- Assisted in preparing vacant units for new occupants by performing thorough cleaning, painting, minor repairs, and appliance installation as needed.
- Developed strong relationships with tenants through courteous interactions and efficient resolution of their maintenance requests.
- Upheld excellent communication with property managers regarding progress updates, completed tasks, and upcoming maintenance needs.
- Enhanced the apartment community''s curb appeal by maintaining landscaping, repairing exterior fixtures, and painting surfaces as needed.
- Reduced downtime for essential building systems by performing routine preventative maintenance on HVAC, plumbing, electrical, and other critical components.
- Contributed to increased resident retention rates by consistently providing high-quality maintenance services that exceed expectations.
- Maintained a clean and organized workspace to promote safety and efficiency while completing maintenance tasks.
- Ensured timely completion of work orders by prioritizing tasks based on urgency and coordinating with property management staff.
Manager in Charge
Owner at KS Handyman Services
West Palm Beach, FL
09.2018 - 02.2025
- Oversaw daily operations, ensuring quality service delivery for diverse handyman projects.
- Managed scheduling and resource allocation to optimize workflow and project completion times.
- Developed and implemented process improvements to enhance operational efficiency.
- Coordinated with clients to assess needs, provide estimates, and ensure satisfaction with completed work.
- Maintained inventory control, managing supplies and tools effectively to reduce costs.
- Led team meetings to discuss project updates, address challenges, and strategize future initiatives.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
- Maintained strong vendor relationships, negotiating favorable contracts that saved on costs without sacrificing quality or service levels.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Maintenance Supervisor
The Portofino
West Palm Beach, FL
09.2023 - 12.2024
- Supervised daily maintenance operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on best practices for equipment handling and maintenance procedures.
- Oversaw vendor relationships, negotiating contracts for services and materials to reduce costs.
- Conducted regular inspections to identify maintenance needs and prioritize corrective actions.
- Improved inventory management systems, ensuring availability of necessary tools and supplies.
- Optimized resource allocation by carefully tracking inventory levels of tools, materials, and equipment needed for maintenance tasks.
- Increased building safety by implementing regular inspections and addressing potential hazards promptly.
- Established strong relationships with vendors, leveraging these connections for priority service when urgent needs arose.
- Enhanced tenant satisfaction through proactive communication and prompt resolution of maintenance concerns.
- Collaborated with contractors during construction projects to ensure high-quality results aligned with project specifications.
- Maintained accurate records of all maintenance tasks completed, ensuring compliance with regulatory requirements.
- Succeeded in maintaining a clean, well-organized work environment that promoted efficiency and safety for both staff members and tenants.
- Streamlined work order processing, resulting in faster response times to tenant requests.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
- Installed new locks, door handles, and door closers.
- Supported safety with well-maintained grounds, parking lots and landscaping.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Driver / Trainer
Amazon
West Palm Beach, FL
10.2020 - 05.2023
- Mentored drivers to improve performance, adherence to policies, and customer service skills.
- Identified driver training needs to make recommendations to manager.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
- Taught drivers how to drive, shift and back up trucks.
- Maintained accurate records of driver certifications, licenses, endorsements, and other required documentation for regulatory compliance purposes.
- Tracked daily driver logs to comply with regulatory standards.
- Assisted with scheduling of repairs, fleet levels monitoring, driver assignments and preventive maintenance.
Assistant General Manager
Cabo Flats
Boca Raton, FL
01.2016 - 08.2018
- Duties to include - Allocated Schedules as well as all bank and receipts for maintenance of everyday operations
- Front of House manager
- Inventory / Ordering
- Scheduled training and certification classes
- ServSafe Certified
- Streamlined daily operations to enhance service efficiency and team performance.
- Implemented staff training programs to elevate customer service standards and employee engagement.
- Coordinated inventory management processes, reducing waste and optimizing supply levels.
- Developed strategic marketing initiatives to increase brand visibility and customer loyalty.
- Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
- Analyzed customer feedback to identify improvement opportunities, enhancing overall dining experience.
- Led cross-functional teams in executing special events, driving increased foot traffic and revenue growth.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Optimized table turnover rates by training staff on efficient service techniques and refining seating arrangements for peak hours.
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
- Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Facilitated effective communication between front-of-house and back-of-house teams, fostering a collaborative work environment that led to smoother operations.
- Oversaw vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Ensured compliance with health and safety regulations by regularly inspecting the facility, equipment, and staff practices.
- Completed inventory purchases and oversaw shipment processing.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Manager in Charge
Owner at KS Handyman Services
Sanford, FL
01.2009 - 10.2015
- Oversaw daily operations, ensuring quality service delivery for diverse handyman projects.
- Managed scheduling and resource allocation to optimize workflow and project completion times.
- Developed and implemented process improvements to enhance operational efficiency.
- Coordinated with clients to assess needs, provide estimates, and ensure satisfaction with completed work.
- Maintained inventory control, managing supplies and tools effectively to reduce costs.
- Led team meetings to discuss project updates, address challenges, and strategize future initiatives.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
- Maintained strong vendor relationships, negotiating favorable contracts that saved on costs without sacrificing quality or service levels.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Diploma - High School
Seminole High School
Sanford, FL06-1991
Skills
- Customer relations
- Staff development
- Compliance monitoring
- Motivation techniques
- Troubleshooting and problem resolution
- Documentation and reporting
- Teamwork
- Customer service
- Task prioritization
Timeline
Maintenance Technician
Career Strategies Inc
08.2025 - Current
Maintenance Supervisor
The Portofino
09.2023 - 12.2024
Driver / Trainer
Amazon
10.2020 - 05.2023
Manager in Charge
Owner at KS Handyman Services
09.2018 - 02.2025
Assistant General Manager
Cabo Flats
01.2016 - 08.2018
Manager in Charge
Owner at KS Handyman Services
01.2009 - 10.2015
Diploma - High School
Seminole High School