Keith Tagliaferro
Bayonne,NJ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Total Distribution Inc.
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Millwork Sales Specialist
Lowes Home Improvement
06.2021 - 01.2023
- Stayed current on industry trends and new product offerings, enabling informed discussions with clients about innovative solutions for their projects.
- Conducted thorough site visits to assess client requirements and provide appropriate millwork recommendations based on space constraints and design preferences.
- Collaborated with team members to create visually appealing showroom displays showcasing various millwork options and designs.
- Increased sales revenue by effectively promoting and upselling millwork products to clients.
- Utilized CAD software to create digital renderings of proposed designs, allowing customers to visualize completed projects before installation began.
- Led informative presentations for potential clients, highlighting the benefits of custom millwork installations within their homes or businesses.
Overnight Stocker and Receiver
Lowes Home Improvement
08.2019 - 06.2021
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
Forklift Operator
Lowes Home Improvement
04.2018 - 08.2019
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
Bayonne High School
Bayonne, NJ06.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Microsoft Office Suite
- Staff Training
- Prioritization
- Live chat support
- Clerical Support
- Filing
- Product Sales
- Coordination
- Sales expertise
- Order Fulfillment
- Reading Comprehension
- Office equipment proficiency
- Proofreading
Timeline
Customer Service Representative
Total Distribution Inc.
01.2023 - Current
Millwork Sales Specialist
Lowes Home Improvement
06.2021 - 01.2023
Overnight Stocker and Receiver
Lowes Home Improvement
08.2019 - 06.2021
Forklift Operator
Lowes Home Improvement
04.2018 - 08.2019
Bayonne High School
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