Keith Taylor Jr
Henderson
Summary
Dynamic Sale Profesional with a proven track record at Crossroads Dodge, excelling in customer satisfaction and strategic planning. Expert in closing sales and fostering relationships, achieving 225 units sold in 2024. Adept at coaching and training teams, leveraging strong communication skills to enhance performance and drive continuous improvement.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Finance Manager/Automotive Sales Consultant
Crossroads Dodge In Henderson
09.2023 - Current
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Developed strong relationships with customers for repeat business and referrals.
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Answered telephone and email inquiries from potential customers.
- Streamlined sales process with efficient organization of client information and follow-up communications.
- Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Sold 225 units in 2024
Used Car Sales Manager/Automotive Finance Manager
Team Chevrolet Automotive Group
03.2020 - 08.2023
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Managed inventory effectively for optimal turnover rate and profitability.
- Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
- Also did Finance one day a week, responsible for funding in 5 days.
Automotive Sales Consultant/Automotive Finance Manager
VanNess Chevrolet
03.2014 - 02.2020
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Always top performer at the dealership, then I was sent to JM&A for Finance Certification
Sales Consultant
Advantage Ford and Lincoln Of Henderson
06.2012 - 02.2014
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
Bachelor of Arts - Journalism And Mass Communication
Winston-Salem State University
Winston-Salem, NC05-2008
Skills
- Customer satisfaction
- Continuous improvement
- Verbal and written communication
- Coaching and training
- Strategic planning
Certification
JM&A F&I Legal and Ethical Standards Certification 2016
JM&A Certified
Completed the week long class in Charlotte NC where I received my certification.
Timeline
Finance Manager/Automotive Sales Consultant
Crossroads Dodge In Henderson
09.2023 - Current
Used Car Sales Manager/Automotive Finance Manager
Team Chevrolet Automotive Group
03.2020 - 08.2023
Automotive Sales Consultant/Automotive Finance Manager
VanNess Chevrolet
03.2014 - 02.2020
Sales Consultant
Advantage Ford and Lincoln Of Henderson
06.2012 - 02.2014
Bachelor of Arts - Journalism And Mass Communication
Winston-Salem State University
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