Keith Thomas
Brusly,LA
Summary
A dynamic Army Veteran leader with a proven track record that excels in operations management, sales, team leadership, multiple location management, and driving business growth. Skilled in branding and retail sales, my strategic vision and talent for fostering high-performing teams have consistently enhanced service quality and profitability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER
American Eagle Outfitter, Inc.
10.2023 - Current
- Streamlined operational processes by implementing best practices to reduce shrink to under 1%.
- Reviewed financial reports to identify trends for strategic adjustments.
- Fostered a culture of accountability for improved team cohesion and morale.
- Developed and implemented strategies to increase sales and profitability by 20%.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
MARKET MANAGER
Bed Bath & Beyond
02.2022 - 08.2023
- Managed two big box stores efficiently exceeding sales goals by more than 10%
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Leveraged data analytics tools to gain insights into customer behavior patterns, informing future sales tactics and promotional strategies.
- Drove customer satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution.
- Streamlined internal processes, enhancing operational efficiency and reducing costs.
- Increased market share by identifying and capitalizing on emerging market trends for both stores.
DIRECTOR OF SALES AND OPERATIONS
Habitat for Humanity
01.2020 - 01.2022
- Identified new revenue streams by exploring untapped market segments.
- Analyzed sales performance data to refine approaches for maximizing revenue potential.
- Championed professional development initiatives, resulting in enhanced team capabilities.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Introduced a new POS system creating workplace efficiency and reducing inventory control issues by more than 25%
DISTRICT MANAGER
Mattress Firm
04.2015 - 12.2019
- Drove employee engagement initiatives for improved morale and retention.
- Fostered strong client relationships to drive repeat business and referrals.
- Established operational benchmarks to monitor performance and quality.
- Supervised various locations, enforcing high-quality standards of operation.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Improved 16 stores with three warehouses from ninth in the region to second best market in the region in less than one year.
Education
BACHELOR OF ARTS - BUSINESS ADMINISTRATION AND MANAGEMENT
Everest University
Orlando, Florida12.2015
Skills
- Operations management
- Multiple location management
- Business growth
- Strategic vision
- Fostering high-performing teams
- Service quality
- Problem resolution
- Staff management
- Training and coaching
- Customer relations
- Inventory control
- P&L management
- Labor cost controls
- Process improvements
Certifications Courses
- Lean Six Sigma White Belt, 2020
- Branding
- Sales
- Advertising and marketing
- Service quality improvement
- Performance improvement
- Top talent recruiting, hiring, and retention
- Team leadership
- Operations management
- Profit and loss accountability
- Team training and development
- Multi-Location Management
Certification
- Lean Six Sigma Certification - International Association for Six Sigma Certification.
- CPR/AED Certification
- First Aid Certification
Timeline
GENERAL MANAGER
American Eagle Outfitter, Inc.
10.2023 - Current
MARKET MANAGER
Bed Bath & Beyond
02.2022 - 08.2023
DIRECTOR OF SALES AND OPERATIONS
Habitat for Humanity
01.2020 - 01.2022
DISTRICT MANAGER
Mattress Firm
04.2015 - 12.2019
- Lean Six Sigma Certification - International Association for Six Sigma Certification.
- CPR/AED Certification
- First Aid Certification
BACHELOR OF ARTS - BUSINESS ADMINISTRATION AND MANAGEMENT
Everest University
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