Keith Thomason
Reading,PA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Pancake Farm. Recognized for boosting repeat customer rates through personalized engagement and effective upselling techniques. Proficient in cash handling, ensuring accurate transactions while maintaining a positive dining experience for guests.
Overview
28
28
years of professional experience
Work History
Server
Pancake Farm
Lancaster, PA
10.2022 - Current
- Assisted customers with menu selections and food recommendations.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed customer orders efficiently using point-of-sale system.
- Supported team members in maintaining high standards of service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Server
Berkshire Family Restaurant
Wyomissing, PA
09.2019 - 04.2023
- Adapted to varying customer needs during busy service periods.
- Learned safety procedures and hygiene standards for food handling practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed customer orders efficiently using point-of-sale system.
Server
Wyomissing Family Restaurant & Bakery
Wyomissing, PA
01.2000 - 12.2019
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained cleanliness and organization of dining area and service stations.
Server
Brookside Family Restaurant
Pottstown, PA
09.1997 - 12.2003
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Brandy Wine High School
Wilmington, DE06-1992
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
English
Full Professional
Timeline
Server
Pancake Farm
10.2022 - Current
Server
Berkshire Family Restaurant
09.2019 - 04.2023
Server
Wyomissing Family Restaurant & Bakery
01.2000 - 12.2019
Server
Brookside Family Restaurant
09.1997 - 12.2003
High School Diploma -
Brandy Wine High School
Won Best Server in Berks County 3 Consecutive by Reading Eagke Newspaper
Keith Is Always In the top 3 of the Daily Sales Figure