Keith Tucker
Driver
Temple Hills,MD
Summary
Accomplished Tow Truck Operator with a proven track record at SYLVERLINE TOWING, showcasing expertise in vehicle recovery and flatbed truck operations & safe driving skills in all weather conditions . Renowned for a strong work ethic and exceptional customer service, leading to increased client retention. Skilled in both technical and interpersonal aspects, ensuring safety and efficiency in high-stress situations.
Overview
7
7
years of professional experience
Work History
Tow Truck Operator
SYLVERLINE TOWING
05.2023 - Current
- Fastened chains, straps, covers, and binders to secure load during transit.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
Tow Truck Operator
MCDONALDS TOWING
01.2018 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in training new staff members on dispatch procedures, ensuring consistent quality across the team.
- Provided exceptional service, addressing customer inquiries and handling complaints professionally.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Education
High School Diploma -
Cossland High School
Temple Hills, MD05-2007
Skills
- Flatbed truck expertise
- Recovering vehicles
- Vehicle inspection
- Lockout kit
- Safe driving practices
- Route navigation
- Hydraulic systems
- Strong work ethic
- Stress tolerance
- Teamwork and collaboration
Timeline
Tow Truck Operator
SYLVERLINE TOWING
05.2023 - Current
Tow Truck Operator
MCDONALDS TOWING
01.2018 - 05.2023
High School Diploma -
Cossland High School
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