Keith Watt
Toledo
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
50
50
years of professional experience
3
3
Certifications
Work History
Associate
Walmart
Toledo
01.2025 - Current
- Stocked shelves and organized merchandise for optimal presentation.
Truck driver
NFI Industries
Camden
04.2002 - 06.2021
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control. Received award for over 1 million safe and accident free miles.
Personal Financial Advisor
American Express Financial Advisors Inc.
Toledo
05.2001 - 06.2002
- Analyzed financial data to create customized financial plans.
- Collaborated with cross-functional teams to enhance client service delivery.
- Utilized financial software to track client accounts and performance metrics.
Technical Director
Tru-Fast Corp.
Bryan
12.1999 - 01.2000
- Led cross-functional teams to enhance product development processes.
- Oversaw technical project timelines and resource allocation for efficiency.
Western Regional Manager of Tech Services
GenFlex Roofing Systems
Toledo
06.1976 - 12.1999
- Developed strategic partnerships with local contractors and suppliers to enhance market presence.
- Facilitated regular meetings with team members to discuss goals and performance metrics.
- Resolved customer inquiries and complaints, ensuring satisfaction with service and products.
- Promoted company's products at trade shows throughout Western US.
- Created and maintained relationships with key clients in the western region.
- Facilitated communication between customers and internal teams regarding order status, pricing, availability. in the west.
- Analyzed customer feedback to identify areas of improvement in product offerings or service delivery in the west.
- Managed budgeting, forecasting, and financial analysis of the western region's performance.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
Education
Associate of Science - Engineering
University of Toledo
Toledo, Ohio, OH06-1976
Skills
- Customer service
- Team collaboration
- Safety compliance
- Effective communication
- Time management
- Conflict resolution
- Performance tracking
- Multitasking and organization
- Project reporting
- New hire training
- Complex Problem-solving
- Cross-functional teamwork
Certification
Series 7 Investment Brokers Licence 2000
Timeline
Associate
Walmart
01.2025 - Current
Truck driver
NFI Industries
04.2002 - 06.2021
Personal Financial Advisor
American Express Financial Advisors Inc.
05.2001 - 06.2002
Technical Director
Tru-Fast Corp.
12.1999 - 01.2000
Western Regional Manager of Tech Services
GenFlex Roofing Systems
06.1976 - 12.1999
Associate of Science - Engineering
University of Toledo