Keitha Pollutro
Hartford Federal Credit Union
Harwinton,CT
33
years of professional experience
Dedicated member service representative with a proven track record in customer relations and problem-solving. Committed to delivering exceptional service and resolving member issues effectively.
Work History
Member Service Representative
2 Years 7 Months- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Educated members on credit union products and services, enhancing overall engagement and usage.
- Processed loan applications and approvals accurately, ensuring compliance with credit union policies.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
Loan Clerk/Member Service Representative
5 Years 2 Months- Processed opening new members accounts, while establishing new relationships.
- Monitored member accounts to ensure timely payments.
- Reviewed details of loan applications and closing documentation.
- Collected and compiled paperwork such as title searches for auto/ UCC loans, insurance paperwork.
- Reviewed financial documents for accuracy, contributing to efficient loan approval workflows.
- Assisted Attorneys with documents for collections/repossessions.
- Customer support setting up online banking
Sales & Marketing Coordinator
4 Years 1 Month- Collaborated with sales team to reach out to potential customers and generating new sales Nationwide
- Promoted to Marketing Director
- Permitting for signage and code requirements
Sales/Office Administrative Assistant
20 Years 9 Months- Average annual sales $400k per year
- Opening/closing operations, balancing registers, performing annual inventory, customizing and creating special orders for customers
- Follow up with customers on purchases and upcoming events
- Diamond Consultant
Education
High School Diploma
Skills
Social engagement
Organizational leadership
Loan processing
Customer service
Relationship building
Financial transactions
Welcoming environment
Recognized performance
Accomplishments
Employee of the Quarter at Hartford Federal Credit Union.
Positive Google reviews regarding my customer service relations with current and new members.
Timeline
Member Service Representative
Hartford Federal Credit Union
03.2024 - CurrentRead More
Loan Clerk/Member Service Representative
Torrington Municipal & Teachers FCU
01.2019 - 03.2024Read More
Sales & Marketing Coordinator
Lauretano Sign Group
11.2014 - 12.2018Read More
Sales/Office Administrative Assistant
Michaels Jewelers
02.1994 - 11.2014Read More
Lanier High School
High School Diploma
Read More