Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keitha Gaines Duplechain

Missouri City,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.

Overview

27
27
years of professional experience

Work History

Claims Adjuster

GEICO
10.2022 - 12.2023
  • Examined claims forms and other records to determine insurance coverage.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Evaluated insurance policies and analyzed damages to determine coverage.

Customer Service Representative/Manager

LTD Financial Services
04.1997 - 10.2022
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Onboarded and trained customer representatives to meet performance and service goals.

Education

Bachelor of Science - Business Administration And Management

Jarvis Christian University
Hawkins, TX
05.2020

Skills

  • Past Due Account Management
  • Data Review
  • Investigation Documentation
  • Fraud Investigations
  • Corporate Policies and Procedures
  • Microsoft Word
  • Customer Satisfaction

Timeline

Claims Adjuster

GEICO
10.2022 - 12.2023

Customer Service Representative/Manager

LTD Financial Services
04.1997 - 10.2022

Bachelor of Science - Business Administration And Management

Jarvis Christian University
Keitha Gaines Duplechain