KEITH RUSSELL WOOLLEY JR.
Berlin,CT
Summary
Dynamic Store Manager with a proven track record. Excelling in problem-solving and talent development. Achieved significant customer satisfaction improvements through strategic staff training and innovative merchandising. Skilled in managing multi-million dollar operations while delivering results and fostering a collaborative team environment.
Overview
17
17
years of professional experience
Work History
Store Manager
Harbor Freight Tools
Berlin, CT
10.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Manager
The Home Depot
Middletown, CT
11.2018 - 09.2021
- Managing a 42 million dollar store and all aspects of store operations, including organization, maintenance, purchasing functions, and profitability.
- Recruited, interviewed and hired staff members who brought talent, diversity, enthusiasm and experience to the workplace.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Provided excellent customer service, promoting customer loyalty and increasing customer satisfaction rates.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Operations Assistant Store Manager
The Home Depot
Glastonbury, CT
11.2015 - 11.2018
- Assisted operating a 55 million dollar store with 200 associates.
- Conducting store inventories once per year
- Interviewing job candidates and made staffing decisions.
- Increasing profits through effective sales training and troubleshooting profit loss areas.
- Manage profit and loss statements.
Specialty Assistant Store Manager
The Home Depot
Bloomfield, CT
09.2014 - 11.2015
- Assisted operating 28 million dollar store
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas every Tuesday to identify and proactively resolve issues negatively impacting operations.
Merchandising Assistant Store Manager
The Home Depot
West Hartford, CT
10.2011 - 09.2014
- Manage and Supervision of 170 associates.
- Assisted operating a 42 million dollar store
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Assessed areas of service concern and developed improvement plans.
Department Supervisor/KeyCarrier
The Home Depot
Manchester, CT
09.2009 - 10.2011
- Organized store merchandise racks by size, style and seasonality.
- Assembled promotional displays, including quarter and full-size point of purchase displays. Completed stock orders and managed inventory levels.
- Planned and coordinated availability of products for advertising and promotion purposes.
- Assigned employees to specific duties to best meet needs of store.
- Promoted from Supervisor to Assistant Manager within 24 months. Interviewed job candidates and made staffing decisions.
Delivery Puller
The Home Depot
Manchester, CT
04.2008 - 09.2009
- Pull 10 -13 deliveries a day for Pro/Diy customers
- Ensuring accurate product was picked and cared for
- Staged and loaded flatbed truck for shipment to customers house
- Checked for frequent customer revisions on orders
Education
High School Diploma -
EC Goodwin Tech
New Britain, CT2002
Skills
- Problem Solving
- Delivers Results
- Develops Talent
- Strategic thinker
- Goal-oriented
- Customer-oriented
References
References available upon request
Timeline
Store Manager
Harbor Freight Tools
10.2021 - Current
Store Manager
The Home Depot
11.2018 - 09.2021
Operations Assistant Store Manager
The Home Depot
11.2015 - 11.2018
Specialty Assistant Store Manager
The Home Depot
09.2014 - 11.2015
Merchandising Assistant Store Manager
The Home Depot
10.2011 - 09.2014
Department Supervisor/KeyCarrier
The Home Depot
09.2009 - 10.2011
Delivery Puller
The Home Depot
04.2008 - 09.2009
High School Diploma -
EC Goodwin Tech