Keitra Hawn
Office Management
Clinton,TN
Summary
Dependable and driven with independent approach to handling high-volume customer loads. Excellent relationship-builder and multitasker always ready to support team needs. Personable and energetic committed to delivering excellence in all facets of customer service and administrative support.
Overview
5
5
years of professional experience
Work History
Office Manager
East TN Heat and Air, LLC
Knoxville , TN
01.2024 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Installation Coordinator
Cooks Comfort Systems
Oak Ridge, TN
03.2021 - 12.2023
- Worked closely with authorities to obtain permits and resolve site issues.
- Identified challenges early and implemented creative solutions to meet delivery schedules without delays or customer experience compromises.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Pulled permits and kept a record of what happens with them.
- Data entry in our companies data base also other sites that we work with.
Validation Specialist
Norco Medical Equipment
Portland, OR
02.2020 - 02.2021
- Documented entire validation process and recorded all changes.
- Investigated equipment documentation, identified causes of errors and initiated methods to resolve such issues.
- Communicated effectively with patients and physicians to facilitate business operations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Set claims for date of service to be paid by patient, Norco, or insurance.
Skills
- Attending multiple customers
- Handling difficult customers
- Clear and effective communication
- Reception
- Computer skills
- MS Office
- Documentation
- Data Integrity Validation
- Attention to Detail
- Self-Motivated
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Certification
Project Management Certificate
Quick Books Online Certificate
Timeline
Office Manager
East TN Heat and Air, LLC
01.2024 - Current
Installation Coordinator
Cooks Comfort Systems
03.2021 - 12.2023
Validation Specialist
Norco Medical Equipment
02.2020 - 02.2021
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