Keity Abreu
231 64th Street ,NJ
Summary
Telecommunicator operator able to work under high stress volume environment while maintaining composure and giving precise emergency instructions. Able to multitask while guiding emergency personnel in the right directions.
Overview
7
7
years of professional experience
Work History
Telecommunications Operator
Town Of West New York
West New York
11.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring assistance to those in need in a timely manner.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Collaborate with team members to maintain high-quality service standards.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during emergency calls.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Loan Specialist
Oportun
04.2022 - 06.2023
- Successfully close average of 195 loans per month.
- Obtain copies of applicants' credit histories and review paperwork to determine feasibility of granting loans
- Observe regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches
- Maintain strict confidentiality of bank records and client information
- Examine customer loan applications for loan approvals and denials
- Identify problem areas within loan portfolio, analyze risks and suggest appropriate solutions
Lyft/Uber Driver
Lyft And Uber
San Francisco, CA
05.2020 - 06.2023
- Deliver goods and products to approximately 20 customers on time and in excellent condition.
- Clean and maintain vehicle and assess vehicle for damage after each shift.
- Complete routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieve consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Barista Supervisor
HMS Host International
08.2018 - 03.2021
- Memorized over 60 different items on menu and created 150 customs drinks for over 300-500 costumers per day.
- Managed cashflow operations for approximately $7,000-$12,000 shift.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns
- Monitored food inventory and supplies to prevent waste
- Trained new hires in food handling and safety protocols to boost knowledge and performance
- Supervised food presentation and plating to enhance visual appeal
Hairstylist
Dooby Shop
11.2017 - 07.2018
- Gave service to approximate 50 costumers per week with integrate hair and coloring techniques.
- Improved salon costumers service and delivered exceptional hair services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Organized sales area and workstation to showcase products and boost sales.
- Improved online customer service reviews by delivering exceptional hair service.
Education
Associate of Arts - Spanish Language And Literature
Essex County College
Newark, NJ05.2022
Skills
- Critical Thinking
- Able to maintain control
- Communication
- Leadership
- Integrity
- Reliability
- Time management
- Teamwork
- Problem-Solving
Timeline
Telecommunications Operator
Town Of West New York
11.2023 - Current
Loan Specialist
Oportun
04.2022 - 06.2023
Lyft/Uber Driver
Lyft And Uber
05.2020 - 06.2023
Barista Supervisor
HMS Host International
08.2018 - 03.2021
Hairstylist
Dooby Shop
11.2017 - 07.2018
Associate of Arts - Spanish Language And Literature
Essex County College