Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Rebecca Lawrence

Lakeland,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Telecommunications Operator

Polk County Sheriff's Office
Winter Haven, FL
01.2020 - Current
  • Respond to emergency calls promptly.
  • Gather essential information from callers.
  • Assess urgency and severity of situations.
  • Dispatch appropriate emergency services.
  • Provide instructions to callers.
  • Remain calm under pressure.
  • Operate communication equipment efficiently.
  • Record accurate information.
  • Coordinate with emergency personnel.
  • Maintain confidentiality.
  • Follow established procedures and protocols.
  • Offer support and reassurance to callers.
  • Stay alert for potential threats.
  • Engage in continuous training and development.

Optometric Technician

My Eye Doctor
Bartow, FL
02.2017 - 04.2019
  • Checked patient records for accuracy and updated them when necessary.
  • Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection
  • Performed preliminary eye exams, including visual acuity tests and color vision tests.
  • Helped fit contact lenses on customers per doctor's instructions.
  • Conducted vision screenings using automated refraction technology.

Dispatch Operations Manager

Stepp's Towing & Transport
Tampa, FL
06.2016 - 01.2017
  • Coordinate towing operations effectively.
  • Manage dispatch tasks and schedules.
  • Assign and oversee towing drivers.
  • Ensure prompt response to service requests.
  • Communicate with drivers and customers.
  • Monitor fleet and driver performance.
  • Handle customer inquiries and complaints.
  • Schedule vehicle maintenance.
  • Analyze data for improvement.
  • Foster a positive work environment.

Education

High School Diploma -

Colchester High School
Colchester, VT
06-2001

Skills

  • Effective Communication
  • Critical Thinking
  • Multitasking
  • Calm demeanor and ability to stay composed under pressure during high-stress situations
  • Teamwork with coworkers and emergency responders to ensure efficient and effective emergency responses
  • Empathy, Providing compassionate support and reassurance to callers in distressing situations

Accomplishments

See attached

Certification

See attached

References

References available upon request.

Timeline

Telecommunications Operator

Polk County Sheriff's Office
01.2020 - Current

Optometric Technician

My Eye Doctor
02.2017 - 04.2019

Dispatch Operations Manager

Stepp's Towing & Transport
06.2016 - 01.2017

High School Diploma -

Colchester High School

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Rebecca Lawrence