Samantha Guilford-Lanza
Dickinson,TX
Summary
Confident and professional dispatcher who is able to be the calm in the chaos. In my years of dispatching I have gained the ability to work well in high stress situations and keep a professional tone when it is most needed. Working in this field has made me a valuable asset and a great team player for any working group I become a part of. Communications has benefited my working career and made me confident in the employee that I am and one that I can become in any skillset.
Overview
9
9
years of professional experience
Work History
Telecommunications Operator
Texas City Police Department
08.2017 - Current
- Speak with and gather information to assist citizens in the most critical and sometimes life altering times of their life.
- Enter, locate, and remove warrant, missing person, lost/stolen items among many other things into the national database.
- Manage high call volume while maintaining professionalism and composure during periods of peak demand and high stress incidents.
- High WPM score as well as basic knowledge of computers.
Overall the demanding job of telecommunicator/dispatcher comes down to multitasking, and over my 7 years with the Texas city Police Department, 9 years total with law enforcement I believe I have mastered this very valuable skill.
Telecommunications Operator
Houston Emergency Center
08.2015 - 08.2017
- Answering and assisting citizens get to the correct department within the agency; (ie: fire department, medics)
- Keeping a calm demeanor and reassuring the citizen that help is on the way in their time of crisis.
- Taking 911 emergency and police non-emergency calls
- Staying over/working on off days should the department need in case of disaster
Education
High School Diploma -
Spring High School
Spring, TX05.2012
Skills
- Professional Communication
- Incident Reporting
- Information Security
- Search directories
- Safety awareness
- Documenting activities
- Proficient in CAD and Windows 11
- Attention to Detail
- Critical Thinking
- Clear Communication
- Team Collaboration
- Active Listening
Additional Information
I have complete the CompTIA+ IT Support Technical Skills Helpdesk course on Udemy.com
Timeline
Telecommunications Operator
Texas City Police Department
08.2017 - Current
Telecommunications Operator
Houston Emergency Center
08.2015 - 08.2017
High School Diploma -
Spring High School
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