Kenetron Dotson
Hitchcock,TX
Summary
Attentive dispatcher with 16 years of experience facilitating communication in fast paced settings. Strong multi-tasking and technical troubleshooting ability. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Telecommunications Operator
Texas City Police Department
09.2007 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
Security Officer Supervisor
ISSC
04.2007 - 09.2007
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Cashier, Team Lead, Cash Office
Walmart
07.2002 - 09.2007
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Telecommunications Operator
Galveston Police Department
04.2005 - 09.2005
- Maintained up-to-date knowledge of emergency call procedures.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Education
Associate of Arts - Business Administration And Management
College of The Mainland
Texas City, TX05.2025
CERTIFICATE - Medical Insurance Coding
Texas School of Business
Houston, TX12.2010
High School Diploma -
Deridder High School
Deridder, LA05.2002
Skills
- Emergency Response
- Call Routing
- Active Listening
- Multitasking Abilities
- Emergency Situation Response
- Telephone Etiquette
- Caller Assistance
- Clear Communication
Timeline
Telecommunications Operator
Texas City Police Department
09.2007 - Current
Security Officer Supervisor
ISSC
04.2007 - 09.2007
Telecommunications Operator
Galveston Police Department
04.2005 - 09.2005
Cashier, Team Lead, Cash Office
Walmart
07.2002 - 09.2007
Associate of Arts - Business Administration And Management
College of The Mainland
CERTIFICATE - Medical Insurance Coding
Texas School of Business
High School Diploma -
Deridder High School
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