Summary
Work History
Education
Skills
Timeline
Generic
Keji Qin

Keji Qin

Management
Canberra,Australia/ACT

Summary

As a soon-to-graduate student, I am eager to contribute my skills in data analysis, project management, and customer service while gaining hands-on experience in e-commerce and business operations. I am excited about the JD Star Program's unique opportunities for growth and development and am committed to contributing to JD.com’s success while expanding my professional skill set.

Work History

Comprehensive Service Manager

Bank of China Chuzhou Branch
07.2024 - 09.2024
  • Managed internal banking operations, ensuring accuracy and compliance with financial regulations.
  • Worked cross-functionally to resolve client issues, improve processes, and optimize service delivery.
  • Supported the management of customer accounts, ensuring effective communication and problem resolution.
  • Analyzed data to help guide decisions on improving customer satisfaction and operational efficiency.

Education

Master of Arts - Management

Australian National University
ACT, Australia
04.2001 -

Bachelor of Science - Accounting

Nanjing Agricultural University
Nanjing,China
04.2001 -

Skills

Data-Driven Decision Making: Proficient in analyzing data to derive insights and inform strategic decisions using tools like Excel, Python, and BI tools

Project Management: Experienced in managing multiple projects, delivering results on time, and adapting to changing environments

Customer Service Excellence: Skilled in engaging with clients and customers, understanding their needs, and providing tailored solutions

Communication & Collaboration: Strong verbal and written communication skills with experience working in teams to solve problems and achieve goals

Problem Solving: Adept at identifying issues, analyzing root causes, and implementing effective solutions to improve processes and outcomes

Detail-Oriented: Focused on precision and accuracy in all tasks, ensuring high-quality deliverables

Adaptability: Comfortable working in dynamic, fast-paced environments with a focus on continuous learning

Timeline

Comprehensive Service Manager

Bank of China Chuzhou Branch
07.2024 - 09.2024

Master of Arts - Management

Australian National University
04.2001 -

Bachelor of Science - Accounting

Nanjing Agricultural University
04.2001 -
Keji QinManagement